Do a Complete Uninstall
I need to know how to do a complete uninstall? When I do it using add/remove programs and reboot. After I reinstall, it continues to load my saved database.
My problem is that whenever I start RDM, it takes about 20 minutes to load all the data. We have about 2000 objects in the database, using a full MS SQL Server. And it takes about 20 seconds to load the entire database into Access. So, it's not a database issue. Other computers in our network work fine.
I've tried uninstalling, deleting items in %appdata%, did not find anything in the registry. I've tried removing the data source, and adding it back. I can't get past it taking 20 minutes to load the data. I know it's something local, just can't figure out what.
All Comments (9)
Hello,
In order to help you we would need the following information:
What version of RDM are you using?
What type of data source are you using? (File – My Data source information, use the "send to support" button.)
Also did you try to create a new database in your SQL server and connect it as a new Datasource ? Do you have the same problem ?
Are you having this problem only on one computer or on multiple ?
Best regards,
David Grandolfo
Hello,
Thanks for your information by email.
Could you try to close the RDM application and rename your cache folder who's inside the %Appdata% the cache folder for your data source is 6E82C772-D358-48B9-B47D-C34802094347.
Also could you send us a print screen of the configuration of your data source inside RDM ?
Do you have any custom icon in your RDM ?
Best Regards,
David Grandolfo
11.7.6
Other computers work fine with RDM. This computer works fine doing everything else, so no computer issue I'm aware of.
I created a new database, it took longer than 5 minutes to load, it had 0 records in it.
I don't have this folder in %appdata%. I have hidden folders shown. Attached is a SS
2016-11-17_15-46-05.png
Hello,
Do you have SQL Management Studio installed on your computer?
If yes, do you access the database properly from your PC?
Best regards,
Jeff Dagenais
No. I remote to the server when I need Management Studio.
Hello,
Could you please post screen shots of the others tabs from the data source configuration dialog (Settings, Advanced)?
Best regards,
Érica Poirier
Here you go.
2016-11-17_15-46-05.png
2016-11-17_16-14-39.png
2016-11-17_16-14-59.png
2016-11-17_16-15-16.png
Hello,
Are you available for a remote session? Please write us at support@devolutions.net with your availability and we will check what is the issue with RDM and your SQL data source.
Best regards,
Érica Poirier