Can't add new users. Unable to save the user in the database
Just tried adding a new user (haven't had to add anyone for a while) and got an error
Unable to save the user in the database!
Windows NT user or group 'CN=Username and other OU information' not found. Check the name again.
I'm not doing anything differently than we've always done and don't know why this isn't working.
I had two different admins try to do the add and tried to add two different users and everything failed.
The only thing that looks strange is the "\" symbol after the user's last name. Why would that be there?
RDM user add error.jpg
All Comments (6)
Hello,
What version of RDM are you using?
Your data source is SQL correct?
Best regards,
Marc Beauséjour
I just installed an update today. I'm at 11.9.2.0
My normal steps have always been:
When I did that today I got the error.
Hello,
We have been able to reproduce your issue.
A ticket has been submitted to our engineering department.
Best regards,
Érica Poirier
Any ETA on a fix? Or can you confirm the last version that didn't have this problem and where I can get it? :)
Hello,
The version 11.7.6.0 didn't have this issue. You can download it right here http://remotedesktopmanager.com/Home/Download.
Regrettably, the Support Department cannot provide an exact release date as the full process (Build – Quality Assurance – Release) is out of our control.
Best regards,
Érica Poirier
Hello,
The issue has been fixed in our code base, the next beta will include it.
Best regards,
Maurice