RDM 11.7.3.0 crashing

Hello,

When does the error occurred ?

Does this has started after the installation of your Windows 10 preview build?

Best regards,

Hi,
Are you able to always reproduce the error? It seems to be an error in .NET or CoreMessaging.

Regards

I'm not able to on purpose reproduce, but it has happened a couple of times, same error (code, offset, module).
On the 7th I upgraded to RDM 11.7.3 at 10PM and at 11PM I upgraded to the new OS build 14942.
I didn't use the updated RDM during that hour window on the older OS build.

I did submit the report to MS (details below)



Source
Remote Desktop Manager

Summary
Stopped working

Date
‎10/‎11/‎2016 5:22 PM

Status
Report sent

Description
Faulting Application Path: C:\Program Files (x86)\Devolutions\Remote Desktop Manager\RemoteDesktopManager64.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: RemoteDesktopManager64.exe
Application Version: 11.7.3.0
Application Timestamp: 57e9a98e
Fault Module Name: CoreMessaging.dll
Fault Module Version: 10.0.14942.1000
Fault Module Timestamp: 57f3387e
Exception Code: c0000005
Exception Offset: 000000000001cbe6
OS Version: 10.0.14942.2.0.0.256.4
Locale ID: 1033
Additional Information 1: 2c48
Additional Information 2: 2c48cd1b1a368f0f5349e1f6fda45e89
Additional Information 3: a69c
Additional Information 4: a69c3ee0a3d3faed93851c4d6b81b18e

Extra information about the problem
Bucket ID: 799a1d8fda1f557d7dfb13a0db0cd158 (120570970941)

I have the same problem. RDM randomly crashes without leaving an exception message. I'm running Windows 10 build 14936. I've attached some crash logs.

Same issue, RDM started to crash daily around 2 month ago. I have send you my logs via application.


Application: RemoteDesktopManager.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address FA06F8C0



Faulting application name: RemoteDesktopManager.exe, version: 11.7.6.0, time stamp: 0x57ffe785
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0xfa06f8c0
Faulting process id: 0x8874
Faulting application start time: 0x01d22d947a46d3bc
Faulting application path: C:\Program Files (x86)\Devolutions\Remote Desktop Manager\RemoteDesktopManager.exe
Faulting module path: unknown
Report Id: 3babdd52-4f57-4d22-ae9b-d2e21b6e28ac
Faulting package full name:
Faulting package-relative application ID:

@Vlad and @Niels

Does the crash happen when you disconnect from a RDP session?

Do you have a specific scenario that we can follow to reproduce the crash in our environment?

Best regards,

RDM just crashed when I had no focus on this window. I had 3 open RDP sessions and was doing things in Chrome. Nothing in the application log. Can I change the debug level maybe to catch this? I'm also unable to attach a debug application. I'm running VS 2015.

From the event log:


Application: RemoteDesktopManager.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00000070


---


Faulting application name: RemoteDesktopManager.exe, version: 11.7.6.0, time stamp: 0x57ffe785
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000070
Faulting process id: 0x2268
Faulting application start time: 0x01d22dcd32d774fb
Faulting application path: C:\Program Files (x86)\Devolutions\Remote Desktop Manager\RemoteDesktopManager.exe
Faulting module path: unknown
Report Id: 2c74d951-d333-459d-a744-47e95e560ea7
Faulting package full name:
Faulting package-relative application ID:


---


Fault bucket 108463094885, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: RemoteDesktopManager.exe
P2: 11.7.6.0
P3: 57ffe785
P4: StackHash_e2a5
P5: 0.0.0.0
P6: 00000000
P7: c0000005
P8: PCH_6C_FROM_ntdll+0x0006E4FC
P9:
P10:

Attached files:
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA4B1.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_RemoteDesktopMan_f965a5e1c3d692224297d1ce1e358ff72baa48_08b603a6_24c602bf

Analysis symbol:
Rechecking for solution: 0
Report Id: 2c74d951-d333-459d-a744-47e95e560ea7
Report Status: 1

@Niels,

Could you try to disable UDP Settings on your computer.

To do so, go in Tools -> Local RDP/RemoteApp Manager in RDM and disable the UDP settings. Please note that you need to open RDM as an administrator to be able to do this.

Best regards,

It is happening at random, and some time when I work on the other monitor. I usually have 5-6 sessions open. I have disabled UDP, let's see if it will help

Hello,

Let us know if disabling UDP helps in your environment.

Best regards,

I changed the setting. Give me a week to monitor.

With UDP disabled, I've encountered the crash.
Details below.




- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">


- <System>


<Provider Name=".NET Runtime" />


<EventID Qualifiers="0">1026</EventID>


<Level>2</Level>


<Task>0</Task>


<Keywords>0x80000000000000</Keywords>


<TimeCreated SystemTime="2016-10-30T18:48:44.238643500Z" />


<EventRecordID>928</EventRecordID>


<Channel>Application</Channel>


<Computer>JoesRedBrixPro</Computer>


<Security />

</System>



- <EventData>


<Data>Application: RemoteDesktopManager64.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: exception code c0000005, exception address 00007FFED294D6C0</Data>

</EventData>


</Event>



<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">



- <System>


<Provider Name="Application Error" />


<EventID Qualifiers="0">1000</EventID>


<Level>2</Level>


<Task>100</Task>


<Keywords>0x80000000000000</Keywords>


<TimeCreated SystemTime="2016-10-30T18:48:44.363144500Z" />


<EventRecordID>929</EventRecordID>


<Channel>Application</Channel>


<Computer>JoesRedBrixPro</Computer>


<Security />

</System>



- <EventData>


<Data>RemoteDesktopManager64.exe</Data>


<Data>11.7.6.0</Data>


<Data>57ffe7ab</Data>


<Data>mstscax.dll</Data>


<Data>10.0.14955.1000</Data>


<Data>580988fb</Data>


<Data>c0000005</Data>


<Data>000000000000d6c0</Data>


<Data>3cc8</Data>


<Data>01d232cace7549c1</Data>


<Data>C:\Program Files (x86)\Devolutions\Remote Desktop Manager\RemoteDesktopManager64.exe</Data>


<Data>C:\WINDOWS\system32\mstscax.dll</Data>


<Data>002a1a3c-814e-4384-a086-218809e77b25</Data>


<Data />


<Data />

</EventData>


</Event>

UDP disabled, crashing 2 times a day

Hello,

Could you give a try to RDM 11.9.2.0.

You can download this version here at the bottom of the page - http://remotedesktopmanager.com/Home/Download

Best regards,

Should we enable UDP again for this test?

Was 3 days on this version. No crash yet.

@Niels

You can try to re-enable UDP and let us know if it's better with or without UDP in your case.

Best regards,

I saw this post https://forum.devolutions.net/topic26903-program-crash-with-multiple-monitors.aspx and I forgot to mention that I use 2 monitors too. Maybe related. The same eventlogs and error messages are posted.

In the meantime no crashes yet with the beta version.

I also use 2 monitors

@Vlad

Have you encountered some crashes with the latest beta?

Best regards,

Nope, looks good.

Unfortunately yes. I had three sessions open and was working in a standalone mstsc session, when RDM crashed for no particular reason. I'm using 11.9.6.0.

Updated to 11.9.6.0. First day was OK, Crashed on second with this:
---------------Application Error------------------------

Faulting application name: RemoteDesktopManager.exe, version: 11.9.6.0, time stamp: 0x582cfd9d
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0xb0b88939
Faulting process id: 0x2790
Faulting application start time: 0x01d243a3e9aea4dc
Faulting application path: C:\Program Files (x86)\Devolutions\Remote Desktop Manager\RemoteDesktopManager.exe
Faulting module path: unknown
Report Id: b7a3ee8a-bf79-4776-929e-8201be54469c
Faulting package full name:
Faulting package-relative application ID:

----.NET Runtime----------

Application: RemoteDesktopManager.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address B0B88939

Unexpected crash again today. Pushed the debug button, but unable to debug.

@Niels

Are all the prerequisite softwares properly installed on your computer?
https://help.remotedesktopmanager.com/index.html?installation_prerequisite.htm

Do you have .Net Framework 4.6.2 installed on your PC?

Best regards,

Yes, all prerequisite software is installed. I reinstalled Windows 10 last weekend including .NET Framework 4.6.2, as I'm also running Visual Studio 2015.

Running 12.0.1.0
Crashing every 30 min. This product is becoming unusable. Congratulations on good job well done!

Could you post more details for exemple the details in the event viewer? Have you tried both version (32 bit and 64 bit). What data source type do you use?

Regards

Event Log like this:


Faulting application name: RemoteDesktopManager.exe, version: 12.0.1.0, time stamp: 0x583cd980
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0xff0a1e44
Faulting process id: 0xe7c4
Faulting application start time: 0x01d249e7a64abf75
Faulting application path: C:\Program Files (x86)\Devolutions\Remote Desktop Manager\RemoteDesktopManager.exe
Faulting module path: unknown
Report Id: 1695dae6-ae35-4720-9c40-a4b33e34efc4
Faulting package full name:
Faulting package-relative application ID:


=================

Data source type: SQLite
Data source size: 376.5 KB
Data source settings size: 181 Bytes
User specific settings size: 0 Bytes
Offline: False

Entries/Items: 851/851
Sessions: 634
Data entries: 20
Credentials: 21
Sub connections: 0
Documents: 0
Contacts: 0
-->Sub total: 675

Session tools: 0
Groups/folders: 176
--> Total: 851

Virtual groups/folders: 0
Custom images: 0
RTF notes: 13


===================
I have just sent my diagnostic report

How do I get 32-bit edition?

Hello,

Open the folder containing RDM, by default C:\Program Files (x86)\Devolutions\RemoteDesktopManager, and launch RemoteDesktopManager64.exe.

This will launch RDM 64bit on your computer.

Best regards,

It has crashed immediately on start

Faulting application name: RemoteDesktopManager64.exe, version: 12.0.1.0, time stamp: 0x583cd9ad
Faulting module name: ntdll.dll, version: 10.0.14971.1000, time stamp: 0xdf1e957e
Exception code: 0xc0000374
Fault offset: 0x00000000000fb153
Faulting process id: 0x107f8
Faulting application start time: 0x01d249f14def3216
Faulting application path: C:\Program Files (x86)\Devolutions\Remote Desktop Manager\RemoteDesktopManager64.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 5604a6ee-35cc-46a8-a8f8-8f62538a52b2
Faulting package full name:
Faulting package-relative application ID:

I installed version 12.0.2.0. I don't know if anything is done is this version to prevent the unexpected crashing.

@Niels

Did you have the same problem as Vlad with the previous version ?

@Vlad,

Hi Vlad,
Do you have an antivirus ? If yes, could you confirm that you 64 bit exe isn't in the vault and try to disable it when you start your RDM application please.

Also what your version of windows (you could do the command "Winver" on the command line windows.
Could you confirm that your windows are full up to date please.

Best Regards,

I skipped version 12.0.1. I can't confirm 12.0.2 crashing on start. Works for me for now.

@David

Hi David
I am using built-in Defender and it is not in the list of quarantined files.
12.0.2 is better somehow. No crush yet, but was freezing on exit.
64-bit crashed on first try, but working now OK for an hour. Will test today all day.
Windows version is 1607 OS build 14971.1000

Thank you for your update.

Unfortunately 12.0.2 is also crashing for no reason. Are you able to catch the unhandled exception to a log? Or send me a debuggable executable, so I can attach VS to it on crashing and get the exception?

Since a few version ago (version 11) I also regularly get error pop when trying to connect to a new RDP session "Failed to reconnect to your remote session. Please try to connect again." (see attachment). In earlier versions I didn't get this error. Also my colleagues don't get these. Sometimes I need to try several times before being able to connect. Maybe it's related, that the session looses connection for a moment, RDM tries to reconnect and then runs into this error, unable to handle. For reference, I reinstalled Windows a few weeks ago and this didn't solve this problem.

Hi,
Have you copied the remotedesktopmanager.cfg when you re-installed your Windows or configured a new one?

Regards

David,
My Windows is updated ones a week. I did not copy remotedesktopmanager.cfg
BTW, 12.0.2.0 64-bit was stable for 3 days.

@Niels

It looks like if the error is coming directly from the ActiveX of RDP that we use on RDM. Could you run a command line who ping your server with a timestamp and look if the error is happening at the same time that you lose internet connection ?

Best Regards,

@David, that would be difficult as this is happening to multiple servers and not always the same one.

Mine is still crashing frequently as well... it's getting very frustrating and I'm going to start looking for a different product. I can't believe you guys are still using ActiveX technology!!


Faulting application name: RemoteDesktopManager64.exe, version: 12.0.2.0, time stamp: 0x583ddf98
Faulting module name: mstscax.dll, version: 10.0.14971.1000, time stamp: 0x1bae01f4
Exception code: 0xc0000005
Fault offset: 0x0000000000010940
Faulting process id: 0x6128
Faulting application start time: 0x01d25009ecf723f4
Faulting application path: C:\Program Files (x86)\Devolutions\Remote Desktop Manager\RemoteDesktopManager64.exe
Faulting module path: C:\WINDOWS\system32\mstscax.dll
Report Id: dac9f593-e41e-44d4-a1bc-ecd7277c461a
Faulting package full name:
Faulting package-relative application ID:

Hi Clayton,
We are not using the ActiveX technology. Microsoft uses it. You can try RDCMan. We use the same ActiveX (C:\WINDOWS\system32\mstscax.dll). Have you try disable UDP or the external RDP plugins. That something we know that could crashes the ActiveX.

Regards

Crashed again, just after I have duplicated one entry.
I have 691 entries, could this be a problem?

Not sure if going to renew my subscription, it is due in 2 weeks but I have a broken application.

---------------------------

Application: RemoteDesktopManager64.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FFA52BE0940

---------------------------------

Faulting application name: RemoteDesktopManager64.exe, version: 12.0.2.0, time stamp: 0x583ddf98
Faulting module name: mstscax.dll, version: 10.0.14971.1000, time stamp: 0x1bae01f4
Exception code: 0xc0000005
Fault offset: 0x0000000000010940
Faulting process id: 0x1b440
Faulting application start time: 0x01d24f56e7d7f63e
Faulting application path: C:\Program Files (x86)\Devolutions\Remote Desktop Manager\RemoteDesktopManager64.exe
Faulting module path: C:\WINDOWS\system32\mstscax.dll
Report Id: 392e6494-aa9c-421a-b3e6-d0a4ec9a9cdd
Faulting package full name:
Faulting package-relative application ID:

Hi Vlad,
I will understand if you don't renew your license. All I can tell you, even though you might not like it, it's in the Microsoft RDP ActiveX that you get the recent crash. Every RDP applications you will download use it: Terminals, RDCMan, RoyalTS, mRemote...

If it's not done already you can try to disable the RDP plugins and UDP like mentioned in the logoff topic:

https://help.remotedesktopmanager.com/troubleshooting_rdphanglogoff.htm

Regards

@David
I have UDP disabled, but having nearly 700 entries makes it impossible to disable plugins.

Hello,

Are your RDP entries' plugin value set to "default"? If that is the case, you can go in File > Options > Types > RDP, and set the "load plug-ins in embedded mode" value to "false" to disable plugins by default.

Regards,

Are you guys at least working with Microsoft to fix this? I would assume you would have more avenues to contact them about this than we would.

Hi,
We try to get in touch with them but it's not easy. I will check with the team and I think we will try to use FreeRDP on Windows as well.

Regards