RDM 11.7.2.0 - Hangs when existing Objects are renamed / EDIT: Hangs everytime I add or change
RDM 11.7.2.0 - Hangs when existing Objects are renamed / EDIT: Hangs everytime I add or change
Hi There,
since one or two weeks I have the problem that when I want to rename an existing Session RDM hangs up (freeze), I've to kill the task than, after restart the App, the object is renamed and I can work again.
Freeze @ 13:31
"C:\Users\PhilippKohn\AppData\Local\Devolutions\RemoteDesktopManager\Connections.log"
[03.10.2016 13:31:17] Entry edited - 'admin@**-gw02' (Username / Password)
Application Kill / Restart
[03.10.2016 13:35:31] Info - 'admin@**-gw02': Used by 'Fortigate 30E' [Session]
[03.10.2016 13:35:32] Connecting - 'Fortigate 30E' (Web Browser (http/https))
Datasoure:
Data source type: Devolutions Online Database
Data source size: 409.7 KB
Data source settings size: 4.4 KB
User specific settings size: 0 Bytes
Offline: True (ReadOnly - OpenMCDFv2)
Entries/Items: 368/368
Sessions: 205
Data entries: 0
Credentials: 82
Sub connections: 12
Documents: 0
Contacts: 0
-->Sub total: 299
Session tools: 0
Groups/folders: 81
--> Total: 368
Virtual groups/folders: 1
Custom images: 63
Regards
Philipp Kohn
RDM_System_Diagnostic.png
All Comments (8)
Hello,
Could you try to change your offline engine from Default to MCDF or SQLite to see if that help.
You can do this in File -> Options -> Advanced -> Offline Engine.
Best regards,
Jeff Dagenais
Hi Jean-François,
thx for your quick response, the fast support of devolutions is one of the best product support I've seen so far.
I've changed the offline mode and will report back in a view days.
Regards Philipp
Hi Jean-François,
I have a Update to my problem, the problem situation is different than I thought in the first moment.
Not only when I rename things, no nearly everytime when I add or change Items my RDM hangs up.
When I wait long enough (30-45 Seconds) I get the error:
What could be the problem? Should I open an Support Request.
Regards
Philipp Kohn
Hello,
Could you post a print screen of the Advanced tab of your data source configuration (File -> Data Sources -> Edit Data Source).
Best regards,
Jeff Dagenais
Hi Jean-François,
here is the screenshot.
Regards
Philipp
snip_20161006154255.png
Hello,
The auto refresh and the ping online method may cause this issue.
Could you change your settings for the following:
- Auto refresh = 0
- Ping Online method = None
I think this will resolve your issue.
Best regards,
Jeff Dagenais
Thx,
changed the settings, will report back in a few days.
Regards Philipp
Hi Jean-François,
the problem is solved, thx, didn't remember when I changed these settings.
You are the best! :cool: