Keyboard Issues

Hello,

Could you try to disable your keyboard shortcuts in File -> Options -> User Interface -> Keyboard to see if that help.

Best regards,

Hello,
In our office, we do have this issue since a long time in fact... Since Devolutions works well and do regularly new version and fixes, we thought it will be fixed one day.
But I can now confirm that this issue is still present in Remote Desktop Manager Enterprise edition 11.7.2.0
And we become a little bit tired of it... :(

Symptoms : after using a Microsoft Remote Desktop session with RDM, I come back on my local computer, and all the character needing Alt Gr does not work anymore. I only need to focus again on RDM, maybe do a keystroke, and when I come back on local application they keys work again !
This is definitely connected to RDM, but so strange issue...

I tried now to disable all the keyboard shortcuts in File -> Options -> User Interface -> Keyboard.
I'll keep you in touch

But it looks like it's only a workaround no? :)

Hi,
This is the kind of issue that we have a lot of trouble to reproduce. Let me know if the workaround work for you and we could do some test by activating the shortcut one by one.

Regards

Hi,
For sure it's hard to reproduce. We have seen this issue with (at least) 3 colleagues, and we are unable to inform "which action" lead to this.
We are only sure it's RDM related, because we can solve this issue by give windows focus to RDM. And we never had this issue before using RDM ;-)

Anyway, I deactivated all the keyboard shortcuts as suggested, and I still had again the issue this morning.
Also FYI I almost use only Microsoft Remote Desktop kind of RDM session. And I activate the options "Apply Windows key combination : On the remote computer" (on the local resources tab)

Hope it helps :)

Still an issue - I run into this issue probably 10+ times per day (Danish keyboard layout). Either close RDM, close a couple of remote sessions or switch English keyboard layout. . We really want to onboard this platform as a company wide tool and replace ASG Remote Desktop, but this bug is really a pita for international customers.

Reproduce by using an international keyboard layout for a single day!

@jasper1,
Could you try to contact the support by email (support at devolutions.net) to open a ticket and try to give some steps to reproduce it?

Regards