RDM Ent 11.7.1.0
I have Windows 10 Ent, after upgrading RDM Ent to the latest version 11.7.1.0 when I minimize it does not reopen back when I click on its icon in system tray, therefore I have to restart the app, which is than not reloaded in previous window size - it's squeezed so I have to increase it and drag it in the correct corner of the display.
All Comments (12)
Hello,
I have been able to reproduce your issue.
A ticket has been sent to our engineering department.
Best regards,
Mark Beausejour
Hello,
Can you check if you have the option "Show in taskbar" set to "when not minimized" or "never visible"? You can locate this option in the menu Files > Options > User Interface > Trayicon/taskbar. Can you try setting it to "Always visible", this workaround worked for one of our clients. We're currently working on fixing this issue.
Do you have any password prompts when restoring (like application password or the datasource password)?
Regards,
Hubert Mireault
Hello,
The option "Show in taskbar" is set to "When not minimized". This worked fine untill now. I'll set it to ''Always visible and give it a try.
RDM is not password protected, so no password prompts, just a click on the icon and it's available for use.
Regards,
Peter
Just letting you know that the option ''Show in taskbar'' set to ''Always visible'' seems to be a workaround.
Regards,
Peter
Hi Hubert,
we have the same problem, and the option "Show trayicon & Show in taskbar" is set to "Always visible" already.
But we have an Application Password Prompt set or more precisely 2-Factor Authentication with the Google Authenticator Option.
Update/Info: We have updated to 11.7.2 already, I think the problem is that the 2FA prompt is not in the foreground.
Kind Regards
Philipp Kohn
The problem with this workaround is that after minimizing the app, the RDM icon stays in the taskbar, otherwise it was minimized in systemtray.
Thank you for the information all, we'll take a look at this.
Regards,
Hubert Mireault
I think we find a solution for us, we set the option:
Show in taskbar "When not minimized" and the last 4-5 Times today the 2FA Login was always visible, so I think this is ok for us.
Kind Regards
Philipp
Are you update to 11.7.2.0 or are you still on 11.7.1.0?
Regards,
Hubert Mireault
11.7.2.0
Same problem I was complaining about last week. Basically the problem doesn't work the way it did!
Hello,
Could you try out RDM 11.7.3.0 and see if you can still reproduce the issue?
Regards,
Hubert Mireault