RDM 11.6.2 SSH connections not working anymore

Hello,

Are you using SSH Shell or SSH Shell (Rebex)?

Best regards,

The standard SSH Shell through Putty

Hello,

I am not able to reproduce your issue.

Could you try RDM 11.6.7.0. You can download it here - http://remotedesktopmanager.com/Home/Download#beta

Best regards,

Hello,

today i installed the new public release 11.6.7.0. Now it works in the 32Bit version, but not in the 64bit version. But we must use the 64bit version to use connections through rdp gateway servers...

*11.7.0.0

Hello,

Could you try RDM 11.6.6.0 64bit please.

You can download this version here - http://cdn2.devolutions.net/download/Setup.RemoteDesktopManager.11.6.6.0.exe

Sorry about that.

Best regards,

Do you get an error in 64bit?

There is no error message, it just don't opens an tab.
I also tried RDM 11.6.6.0 64bitand it didn't work. We have the same problem on a different client with the same OS and patch.

Hello,

I know that you have tried several version lately (sorry about that), but could you try our latest release (RDM 11.7.1.0) in 64bit please.

You can download this version here - http://remotedesktopmanager.com/Home/Download

Best regards,

Patrick,

I just got prompted upgraded to 11.7.1.0 this morning, and after installing, I was having the same issue. SSH sessions do not open a tab, no errors. Reinstall and modify did nothing to resolve it. I did a clean install (uninstall/reboot/install) and so far it seems to have resolved the problem. Hope this might be of some help if you are still having problems.

David

I made an uninstall/reboot/install with 11.7.1.0 and i have the same issue with the 64Bit version. Are you sure you used the 64Bit version David? The 32Bit version doesn't work with the rdp gateway servers, so we have to use the 64Bit version.

Definitely the 64 bit version. Sorry that you didn't have the same luck that I did. Hopefully Devolutions will be able to work out why it is doing what it is doing and find a good solution that works for everyone. Have a feeling we aren't the only two who have had this issue.

@David

I will assign this thread to Hubert. He will try to get some debug info with you.

Regards

By the way our office are closed today for the Labor day.

Regards

Well, "good news" for the developers/support. I am having the problem again so can provide any information you need while it is having a problem.

Hello,

We are currently investigating this issue. We are able to reproduce it on our end, it is definitely a 64-bit only problem in this case. I'll keep you updated on the matter.

Regards,

We have found a fix that works in our environment. I attached to this post a zip file with Embedded32.exe inside it. Could you replace the one in your installation folder by the one in the zip file? Make sure to back up your previous Embedded32.exe in case the new one doesn't work.

Regards,

Hubert,

That does seem to be working currently. It seems considerably slower when opening a connection, and I catch a flash of what I assume is putty opening before it embeds, but it works. I will continue using it and let you know if anything else comes up.

David

Hello,

I am experiencing the same issue with built-in SSH shell. Version 11.7.1.0. Also on 64-bit. 32-bit works with no problems.

Ivan

Hello,

Could you try the latest stable release, version 11.7.2.0? We introduced a fix for this issue in that version.

Regards,

11.7.2.0 works with no problems. For some reason I was still at 11.7.1.0

Thanks for the help.

Ivan

this problem still persists with RDM 11.7.2.0 on Windows Server 2012 R2 with the latest M$ OS updates. Just a couple of weeks (before M$ gave me the latest updates) it worked fine but stopped working just now. I tried to reinstall, but was not able to get it running again. Can u assist me with this issue?

OS: Windows Server 2012 R2 fully patched
RDM: 11.7.2.0 Enterprise Edition 64Bit
I access RDM through RemoteApps.

Any help is appreciated!

Which SSH type do you use? Is it the Rebex?

Regards

standard SSH (built-in ssh client)

with 32bit it works just fine, but not with 64bit

Sebastian

@Sebastian

Do you have something relevant in Help -> View Application Log?

Best regards,

no, unfortunately nothing in there...
the tab just not open

Hello,

Could you try RDM 11.7.3.0 64bit to see if it's working with this version.

You can donwload it here http://remotedesktopmanager.com/Home/Download

Best regards,

Hello Jean,

thanks for your help, unfortunately, even with installing the current version, as u recommend, the problem persists...

Cheers Seb.

Hello,

This is very strange.

Are you using RDM 64bit because of an issue with Windows 10 Anniversary update and RDP?

If RDM 64 bit is necessary, I would like you to try RDM 11.5.4.0 to see if it's working fine in 64 bit with this version.
http://remotedesktopmanager.com/Home/PreviousVersions

If 64 bit is not necessary, you can continue to work in 32bit edition.

Best regards,