Unable to rearrange tabs (drag)

What RDM version do you use?

Currently its the Free version 2.5.2.0

I have a feeling this is an issue with Windows since I can't seem to drag email in outlook now either. Definitely not the mouse as other dragging works.

I just installed the enterprise version of RDM, same issue.

OS Name: Microsoft Windows 10 Enterprise

OS Version: 10.0.14393 N/A Build 14393

I'll have to test this on another system, but from what I can tell, the latest Windows 10 build is what started this problem.

Same issue here. Running RDM Enterprise latest version. The W10 1607 update broke the rearranging tab feature.

HELP! :-)

@Claudio

What version of RDM are you using?

Best regards,

RDM Enterprise, 11.6.2.0

Claudio

Hello,

I don't know if this will help, but could you try the 64bit version of RDM.

To do so, launch RemoteDesktopManager64.exe instead of RemoteDesktopManager.exe from the installation folder of RDM.

Best regards,

64 bit version behaves the same.

Same here.

Strangely enough... this is now working (32 bit version) Siiiggghhh....

Doesn't work either way for me.

If it helps, I closed my 32 bit application then launched the 64 bit. RDM then said that the keepass plugin was not installed, i went to install, it said its already there, cancelled the install and tried the 64 bit version, which still didn't work. I launched the standard shortcut for the 32 bit version, and noticed at some point that it now works. I can try rebooting later to see if it makes any difference.

I should have added in my OP that i'm experiencing a weird issue with Outlook 2016 as well after this Windows 10 build upgrade. Dragging emails has to be done very slowly otherwise it stops dragging mid way if it is even slightly too fast; hence, i'm convinced that the update broke a few things in the OS.

Why this suddenly started working is a mystery to me.

Thank you Paul.

I am not experiencing any of the issues described with other apps (including Outlook 2016).

However, neither the 32 nor the 64 bit versions are working as expected, when it comes to rearranging the tabs.

As said, this started after upgrading Windows 10 Enterprise to v. 1607.

Are there any updates on this issue? I am experiencing this on a brand new installation of W10 1607. Am I the only one?

I have no issues in dragging items in Outlook 2016.

Hi,

We haven't found anything in RDM to resolve this. Perhaps somebody found a workaround.

Problem just came back again :(

@David: there must be something in W10 1607 that broke the feature.

There's a bunch of people having the same issue...

This is really strange because it works fine for me and I have the Anniversary update.

This is definitely an RDM issue.

I intalled a fresh copy of W10 1607 Enterprise and RDM is behaving the same way. Not sure what has broken it, but something is not right.

HELP PLEASE!!!!

I have RDM Enterprise fully licensed.

Claudio

Do you see a difference between the 32bit and 64bit?

Regards

My issue seems intermittent? I'm still not sure. I believe that when i launched the 64 bit version, then switched back to 32 bit, it started working again. I'm hoping i observed this correctly.

Side question: The default installation on a 64 bit machine creates a shortcut to the 32 bit version; is there a preference as to which version we should be using?

No difference. Both 32 and 64 behave the same way.

I just found out that I cannot drag/rearrange anymore the RDP entries in the Navigation Bar. I just created a new Group/Folder and tried to drag one of my entries in there. No success.

Claudio

I'm having the same issue here. I did a *clean install* of Windows 10 Pro 64-bit (build 1607) and after installing Remote Desktop Manager (RDM Enterprise) 11.6.2.0 I cannot rearrange the tabs. I've switched back and forth between the 32 and 64 bit executables with no success. As with Windows 10, this was a "clean" install and not an upgrade of an existing RDM version.

Can you guys (at Devolutions) open a support request with Microsoft to get this figured out? It seems obvious that something in the Anniversary update broke this functionality. If your team is at a loss to figure out exactly what it is, it would make sense to involve Microsoft to get it figured out.

EDIT: As Claudio pointed out, we also cannot move the connection entries in the navigation pane on the left of the main RDM window.

I will try to get in touch with Microsoft. In the meantime could you try to run RDM with Run As Administrator to see if it makes a difference.

Regards

David,

Sorry but I failed to mention that earlier - I have already tried using using "Run as Administrator" with both the 32 and 64 bit versions of RDM. Neither made an appreciable difference.

Jake

No Difference when running as Administrator.

Are there any news. I know it seems silly but the dragging feature is super important. I have hundreds of connections and being able to rearrange them is vital.

Thank you!

Claudio

Are there any updates on this?

Thank you,

Claudio

We have been able to reproduce it on one of our test machine but honestly we don't know what to do. It seems that the drag start and stop. We are still investigating.

Regards

Add me to the list of people experiencing this. The first time I noticed this was after switching to the 64-bit version in order to work-around the issue with Remote Desktop Gateways (fix mentioned in a different thread). I thought it was a bug with x64 and didn't bother trying the x86 version to verify. Now I see that this bug exists across both x86 and x64 versions.

That said, I have been able to fix/reproduce it at will. By fix, I mean get it working very briefly in a somewhat reproducible manner. Here is what I observed.

With RDM in the foreground and in focus, I try to move a tab or a connection by clicking and dragging. It does not work, just as others have observed. Next, I press the Windows key and then very quickly click and drag the tab/connection. Sometimes, this will allow me to drag the tab. It doesn't work every time - maybe 1/10 times. But it might give you guys an idea where to look in the code. When you press the Windows key (or CTRL+ESC), focus changes to the Windows menu ever so briefly and then switches back when you click on the tab to drag it. Hope this helps.

Matt

Quick question. Do you all run Windows in a virtual machine?

It's strange now because we are no longer able to reproduce it after the latest Windows update.

Unfortunately that is not the case for the Enterprise version of Windows.

The update did not fix it.

Hello Claudio,

What data source do you use? Could you verify if you have an auto refresh setting set?

Hi David,

I use a XML datasource.

Where do I find the autorefresh settings?

I don't run Windows in a VM. Since we use Remote Desktop Manager as a management tool for our Hyper-V hosts, that wouldn't make much sense. :)

FYI, we use SQL server to host our RDM database.

@Claudio,

It's in the Advanced tab of you data source configuration but finally I don't think it's related.

Could someone verify if they get the same problem after a Reset Layout or with the Classic UI?

Regards

I applied the latest Windows updates and the issue is still present. Was there a specific update that fixed the issue on your end? Did it fix the issue for the 32-bit or the 64-bit version of RDM?

It's in RDM 32bit but maybe it was not related to the update. We are unable to reproduce it on our test machine.

Regards

Could you open the profiler and verify if a message appear when you drag. Perhaps an external refresh.

Regards

David,

Please clarify who you are addressing with your last post. Please also clarify what you mean by "open the profiler". Frankly, more involved troubleshooting like this probably shouldn't be handled via the forum (unless you provide very specific step-by-step instructions with screenshots).

I feel this should be handled a little more seriously.

The fact that a lot of people are reporting this issue and you can't reproduce it in your test machine does not mean that it should be investigated and fixed by Devolution.

Have you installed W10 Enterprise Edition build 1607? It's very easy to reproduce.

Although this seems a silly issue, in reality affects users badly. Rearranging the connections folders and items is also affected and renders the product seriously flawed.

Just my two cents.

@Jake and Claudio

I'm really disappointed that you think that we don't take it seriously. Unfortunately I don't know what to do.

Could someone check please if this happen with the Classic UI (File->Options User Interface)? I try to isolate the root of the issue.

In the meantime the workaround to organize your session is to use the Context Menu ->Edit -> Move to Another Group.

Sorry guys

I don't really know what to make of this either, and I can understand why you are having a hard time reproducing it. I have tested from two different Windows 10 machines, both updated to the 1607 build. My home machine is Windows 10 Pro, and my work machine is Windows 10 Enterprise. Both are running the latest 64-bit version of RDM. The problem with rearranging tabs and dragging objects in the navigation panel has not happen on my home machine so far. It was giving me serious grief, but I installed the very latest update for Windows 10, rebooted, and now it has gone away, at least temporarily, on my work machine as well. It acts very much like something is interrupting the mouse click and hold operation, which prevents you from dragging anything.

FWIW, I have seen this behavior before in Windows 8 (maybe even 7), but it had nothing to do with RDM. I would occasionally have this problem where I was unable to drag icons on my desktop around. Very similar symptoms. So much so that the first time I experienced this in RDM, I thought it was the same issue. But the workaround for the issue in Windows 7/8 was to use a combination of changing the focus on windows and then hitting the ESC button. I actually found a blog or KB article that described this problem and the fix/workaround. However, this is something different. Hitting ESC doesn't fix it.

I will certainly post more as I can if I find anything useful. Good luck with this.

Could someone verify if those links help?

http://answers.microsoft.com/en-us/windows/forum/windows_10-start/how-to-fix-drag-and-drop-in-windows-10/0ea16377-dfcf-4a28-9e38-c35f4113202b?auth=1

http://www.makeuseof.com/tag/finally-fix-windows-10-mouse-issues/

Regards

@David: First off I would like to apologize. I realize I was too harsh in my reply. We don't know if it is actually a Windows or a RDM issue yet. My apologies again.

As far as the articles go, I can't say they helped me in fixing the issue. So far, the only drag/drop problem is experienced in RDM.

Claudio

Thank you Claudio. I really appreciate. I know that it must be really annoying for you. I will try to to be more transparent with my request to let you see what I try to test.

For example: Could you verify the Classic UI in File->Options? I want to verify if the issue is related to the third party that we use for the UI. You can try to reorder you connection in the tree view and also reorder the tab pages.

If it's fails for both, I will know that it's not related to the third party.

Regards

Hi,

Been watching this thread figured i'd jump in.

I just tested switching to Classic UI and it still happens.

Also while I can't use my mouse to click and drag, I can use my touchscreen to move the tabs.

BTW I am able to move items in the tree with the mouse click and drag.

Running Windows 10 Anniversary and RDM 11.7.2.0.

Sorry for the delay. Very strange. I changed to the classic UI and I am able to rearrange the tabs.

Interesting that William can't.

@Claudio

What about the tree in Classic UI? Do you have touchscreen or a touchpad?

Since the beginning I suspect something with the Mouse driver. This could explains why it's so strange.

Regards

@David

This happens on 2 PCs (One with W10-Pro and the other with W10-EE).

I haven't tried on my surface, but will do soon.

Claudio

@David

I have more news. Classic UI works on Windows10 Pro but NOT on Windows 10 EE (both build 1607 - Anniversary Update).

Modern UI does NOT work on both.

Still need time to install RDM on my Surface and try.

I switched to the Classic UI but that does not make an appreciable difference. I still cannot reposition tabs and I am still unable to move connection entries to different folders (by clicking and dragging).

I do not mean to be a pain, but are there any updates on this?

Thank you.

Have you tested it on your Surface?

Same issues on my Surface. :-(

Hello,

Please send us your Configuration File which is called remotedesktopmanager.cfg . By default, this file is located in %localappdata%\Devolutions\RemoteDesktopManager. You can also retrieve the path of your configuration file by going in File - Options - Advanced and clicking on the blue hyperlink at the bottom in the Information section.

Do a copy of that file and edit the copy in a text editor like Notepad. Remove all the lines between the EncryptedDataSources. This will remove all your data source configuration.

Best regards,

Thank you. We will verify with your configuration if we can reproduce it.

Regards