Issue when trying to login

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Hi there,

After the weekend our users are trying to login to devolution server but can't they are receiving two messages:

First message:

COMException - The user name or password is incorrect.

at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)
at System.DirectoryServices.DirectoryEntry.Bind()
at System.DirectoryServices.DirectoryEntry.get_NativeObject()
at Devolutions.Server.DomainManager.Authenticate(String userName, String password, String domain, String& authenticatedUserName) in c:\Dev\devolutions\Websites\Server\Common\Managers\DomainManager.cs:line 83

Second message:

User "domain netbios name"\"user" authenticated successfully but did not belong to the "Full Domain Name" domain.

The server can contact the domain and no changes have been made.

In-regards to the first message I know the password is right which makes it rather strange.

Thanks in advance.

Kind Regards

Jay

All Comments (2)

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Hello,

Which version of RDM and DVLS are you running?
Have you recently upgraded DVLS?

Could you please send us a print screen of the Authentication tab of your DVLS instance at support at devolutions.net?

Best regards

Érica Poirier

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Hi Eric

Sorry for the delay I was sent to site.

It was strange, out license for the server runs out tomorrow, I was unaware that we upgraded the the license.
Once this was applied the users were able to login again.
Thank you

Jay