Session Properties > Information > Load from Inventory
I ran this command on 6 servers yesterday with no problems at all. Today, and server I try it just fails immediately with a generic error:
Session: Error getting Bios information.
Session: Error getting Operating System information.
Session: Error getting Timezone information.
Session: Error getting Computer information.
Session: Error getting Processors information.
Session: Error getting Network information.
Session: Error getting Products information.
Session: Error getting Drives information.
Any ideas?
All Comments (6)
Hello,
Anything relevant in Help- View Application Log?
I do not understand if this is a new server or one of the original 6.
This uses WMI, Remote Management must be enabled on servers.
Best regards,
Maurice
Hi,
There are no entries for today in the Application Log.
These are new servers that I'm trying to load the inventory for. The ones I tried yesterday worked without any issues.
Our Windows Firewall is turned off on our servers so WMI Remote Management is open on everything.
Hello,
Could you confirm by using the WMIC tool. It is described in http://help.remotedesktopmanager.com/troubleshooting_wmi.htm
Best regards,
Maurice
I was able to run that command successfully from my computer. It pulled that serial number from the remote server that I'm trying to inventory.
Hello,
Luckily this area of the program has debug logging. Please open the profiler using Help -> Profiler, switch to the Debug only tab, set the debug level to 1.
Perform the steps to load the inventory.
Going back to the profiler, please use the Send Trace to support button.
Best regards,
Maurice
Thanks for your help Maurice. I followed your directions and from the debugging information I found out what was going on. I hadn't configured the user account for the session yet so it wasn't authenticating with the server. Once I entered my credentials in the properties for the session it worked just fine.
I set up the credentials on the root container for all my sessions so I thought those credentials would propagate to all the sub-containers. I guess I'll have to keep playing around with that.
Thanks for your help.