RDP connections showing black boxes within RDM

RDP connections showing black boxes within RDM

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I just started having this issue today. I verified that the same issue was happening when I used the standard OS RDP client for Windows 10 or when connecting through RDM. I was able to correct the issue in the standard client by disabling "Experience -> Persistent bitmap caching". Unfortunately, I can't figure out how to correct this in RDM. I tried searching the forums but it doesn't look like anyone else has had this issue. Any help would be greatly appreciated.



All Comments (6)

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Hello,

Please have a look at this help topic;
http://help.remotedesktopmanager.com/troubleshooting_displayissues.htm

This should fix your issue.


If there is anything else we can help you with, please let us know.


Best regards,

Mark Beausejour

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Thank you very much for the fast response!

I had tried that one but I must have needed a clean log off of my session to reset it completely.

A couple follow-ups:
1. Do we know why that's now happening when it wasn't before?
2. Is there anyway to modify all of my existing connections?
3. Is there a way to make that my default for all new connections?

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OK I answered #2. Just in case anyone else needs it:

Select all of the saved connections you want to update then right-click.

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Answer to #3:

Go to file then ->

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We have several hundred entries in our RDM deployment. We need to make this change on all of the entries I am not able to see the ability to change the experience tab. Can someone assist with this batch change function?

BatchEditRDM.PNG

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Hello,

You can go in View -> Advanced Search and do a search by connection type to retrieve all your RDP sessions.

After, select all your RDP sessions and do a right-click -> Edit -> Batch Edit -> Edit Sessions (Session Type Settings).

You can also consult our help topic on the Batch Edit feature - http://help.remotedesktopmanager.com/edit_batch.htm

There's also a tutorial available on that page.

Best regards,

Jeff Dagenais