Program crashes when logging out - (if using remote desktop gateway)

Program crashes when logging out - (if using remote desktop gateway)

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I have been having this issue for months and have narrowed down the root cause. If I am connected to a machine via RDP and I am going through their remote desktop gateway address, logging out of my session usually is a 50/50 on whether or not the entire RDM program will hang/crash. I never have this issue if I disconnect from the sessions or if I logout of a session that is not routed through a RDGateway.


Not sure if this has been posted before or not, but I wanted to bring it to someone's attention. I have updated the program recently to 11.6 and the issue still persists. While it is not a huge deal to recover from the crashes, I could be in 10 different sessions at the time and I will have to reopen all of them if RDM decides to hang because of a logout.

All Comments (2)

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Hello,


Could you go in Tools -> Local RDP/RemoteApp Manager and disable the UDP settings.

Let us know if that help or not.

Best regards,

Jeff Dagenais

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I went ahead and tried that and so far I am not able to reproduce the issue after logging out of over a dozen servers. Usually one of them would have given me issues by now so I am thinking that resolved it. I will let you know if somehow the issue returns.