RDM is empty after screen lock when password is enabled

Hello,
Could you try a Windows->Reset Layout next time this happen?

Regards

Hi David,

Sure - where do I reset "windows layout"?
Is it reset personalization to standard theme? If yes - it didn't help.

//Anders

Hi,

I'm still having this problem. Where do you want me to reset the layout?

//Anders

Hello,

The reset layout button is present in the Window tab.


Best regards,

Hi,

I have tried to reset the layout, but it just happened again. RDM would come up. I've selected the program in the task bar, and pressed windows bottom + arrow up, and the window came up, but the window is blank.



Cheers,
Anders

Hello,

Could you try the following steps:

- Close RDM
- Navigate to %localappdata%\Devolutions\RemoteDesktopManager
- Delete all *.lyt files
- Restart RDM

Best regards,

Hi,
Just updated to version 11.7.6.0 today - and the problem is here again (twice today).
After first time, I deleted the files as described above.
Any other suggestions? :)
//Anders

Hello Anders,

Could you post a print screen of the issue that you have this morning please.

Best regards,

Hi Jean-François,

It was identical to the screenshot a little up in this thread (about a week ago).

//Anders

Hello,

Have you also tried to do a Window -> Reset Layout?

Best regards,

Hi,

Yes - I have also tried that. :)

//Anders

Hello,

Could you try to unpinned and pinned back again the Navigation Pane.

Best regards,

Hi,

I now tried that, and RDM just did it again. A blank screen after Windows lock/screensaver.
It for some reason didn't prompt me for my password, and I couldn't see any of the 5-7 connections I had.
After pinning my navigation-tree, I could see all servers in the list (but not see any connected sessions), and when I unpinned the list afterwards, it was gone (as fully gone - no way to get the navigation tree back before I closed and reopened RDM).

//Anders

Hello,

With the help of our QA department, we will try to reproduce your issue internally.

I'll get back to you on this.

Best regards,

Hello,

Could you send us your configuration file at support@devolutions.net.

Follow the instuctions in this help topic to send it without your data source configuration.
http://help.remotedesktopmanager.com/howto_configurationfile.htm

Best regads,

Hi,

The config-file has been sent.

//Anders

Hello,

Thanks for your configuration file.

Our QA departrment has not been able to reproduce your issue with the beta version of RDM 12.

Could you give a try to RDM 12 Beta. You can download this version here at the bottom of the page - http://remotedesktopmanager.com/Home/Download
The version of RDM 12 Beta is 11.9.0.0.

Last question: Which resolution are you using on your computer?

Best regards,