11.5 RDM - Load from Inventory Results

Hi,
Do you know if you were able to get this information with the version 11.1? I'm not sure if it's just that in RDM 11.5 we give more feedback on what is going on.

Regards

Hi David,
Yes I'm able to pull the information from a machine that still has 11.1.12.0 installed. I can update that version to .14, .15, .16, & .17 and test to see if the feature works as well. Let me know if you wish for that additional information.

Felix

Hi Felix,

Are you on a domain? Can you normally access those remote computers using your own Windows account (the Windows account that runs RDM)?
Also, can you check and tell me if you have credentials defined for Tools in your Session properties?

I'm asking these questions because there was a slight change of behavior introduced in the code a month ago (how we choose credentials) and I want to make sure it's not what's causing those errors on your specific setup.

Best Regards
Sébastien

Hi Sebastien,
Yes I'm on a domain and I'm also able to access the remote connection sessions w/o an issue using my own login credentials. When checking the tools section of any created session only "Use default credentials" is selected.
Felix.

Hi Felix,

Ok, at this point my understanding is that RDM uses the session's credentials to get inventory data from the remote computer. For some reason, it doesn't work for you. Let's try to find out why...

What kind of session are you using? RDP?
When you put your own Windows credentials under Tools ("use custom credentials"), does it work?
If you take the session`s credentials and copy them under Tools, does it work?

When you click on the button next to the Mac Address in the Information page (the one with a magnifier icon) and then go to the Applications Logs (under Help), do you see something?

Sébastien

Hi Sebastien,

My apologies for the late response. In response to your questions, please see below:

I'm using the "Microsoft Remote Desktop (RDP)" session type.

"Use default credentials" - Information option fails.
"Use session credentials" - Information option fails.
"Use custom credentials" - Information option is successful.
"Use credential repository" - Information option is successful.

Unless I use "Use custom credentials" or "Use credential repository" the MAC Address find will not work in 11.5 as it did in 11.1.x version.
I also checked the applications log and didnt see an entry for today based on the above testing.

Felix

Hi Felix,

based on your answers, I think the most plausible cause of the failure is that your session credentials don't have the required privileges to connect to the remote computer (using WMI), while your local Windows account do.

I did some modifications in RDM to add-back support for this use-case. You should be able to see the changes in the next beta version.
Let me know if you still have any issue.

Best regards
Sébastien