Remote Desktop Manager for IOS with hosted Thycotic Secret Server

Hi Brandon,

Which version of secret server are you using currently?

Best regards,

Version 9

Thanks!

- B

Hi,

In the Service URL field, Have you specified the server name or its IP address?

Best regards

we have the IP address in there

HI,

Are you able to access the server from the iOS safari web browser? ( While still being connected to the VPN )

Best regards

Yep. I can access it and log in just fine via safari while on the VPN

Hi,

Are you able to access it from the integrated web browser ( Web Session ) and also, are you able to ping the server using the ping tool?

Best regards,

Yes I can access it from the integrated web browser. I cannot ping it from the ping tool, but we have ping completely disabled for that server, so that makes sense.

Hi,

Can you send us the logs. Settings -> Logs -> Send Trace to Support

Best regards,

Sent, maybe. The app is just sending me to my home screen after I click send trace and nothing else happens. Let me know if you received it.

Hi,

The send log is crashing the app and so we didn't receive anything ( It's going to be fixed in the next release).
Can you try to send me the logs manually by going into Settings -> Application log and copying the output. Send it to : mmorrissette@devolutions.net

Best regards

Hi,

I received your logs, could you try recreating your entry in RDM for Windows and see if it works?

Best regards

RDM for windows works fine. I've been using it happily all day.

Hi,

Do you have Force https/ssl enabled on your server ?

Best regards

Yes, we have that enabled.

Hi,

Would it be possible for you to try it out with it disabled? ( and using http in the url field )

Best regards

Sorry, that's not something I can get changed, even for a quick test.

Hi Brandon,

Are you using Integrated Windows Authentication when connecting to the server?

Best regards

Yes, we're using windows credentials.

Hi,

In Window, do you specify a credential or it's all automatic ( Automatically uses your windows AD credential )?

Best regards

I get the pop up to enter a credential for Thycotic, and enter the same credential set I'm using in the Windows version

Hi,

I just released RDM 1.5 for iOS. Can you try using the new version?

Best regards

I just upgraded but am still having the same issue.

I noticed going through it just now that it's not asking for the radius password with the rest of the credentials like it does for us in windows version. I'd bet that's why Thycotic isn't letting me log in.

Is there supposed to be a second pop up for that, is it supposed to be in that first pop up, or is my issue that two factor is not supported with the ios version at this time?

Hi Brandon,

The radius password field should be displayed if "Use radius password" is checked but it is not. This is a bug and I'll fix it in the next release.

Best regards

Awesome. I'll look forward to that release. Thanks so much!

Hi,

I just released Remote Desktop Manager 1.5.1 (iOS) and the bug has been fixed.

Best regards