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Paid for my updated license code, but code not received.

Paid for my updated license code, but code not received.

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mgg4

I sent this in to the support email for RDM, but the license key returned by them was my OLD key, and wouldn't work with the updated version. Is there some problem where they wouldn't have my latest key available to them? Apparently the original emails with my updated key were blocked by my ISP, but that should be corrected now.

I'm still waiting for my updated license key. Is there any trick to getting this after the original emails were blocked?

All Comments (2)

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David Hervieux

Hi Mark,
Could you you sent me a private message with your email? I will check our database. Just make sure to send me the one you used for the renewal.

Regards

David Hervieux

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Jeff Dagenais

Hello Mark,

I just reply to the email that you send us at support@devolutions.net and you will found your key in it.

Best regards,

Jeff Dagenais