SSH crashes app on Mac

avatar
nhoague
Disabled

Running newest versions of RDM and updated Mac to 10.11.4. Remote Desktop works fine, but when I try to open SSH sessions, RDM crashes.

All Comments (8)

avatar

Hello,

Could you send us the application logs?

They are described on http://helpmac.remotedesktopmanager.com/help_applicationlogs.htm

Best regards,

Maurice

avatar

Man you guys are fast, thanks for your support and a great product.

Logs are attached. I assume they don't contain any secure info?

RemoteDesktopManager.log.zip

avatar

Hello,

Indeed, the logs are clean of confidential info.

Sadly I cannot identify the issue by looking at the log, we will need to assign this to a Mac Developer. He should get back to you Monday.

Best regards,

Maurice

avatar

Hey there, just wondering of any update? I'm still having this problem. And now I can't open RDM because it asks if I want to resume the closed SSH connection! A restart may help, but just letting you know.

Thanks!

avatar

Hi, sorry for the delay. I think we might've missed the notification. Could you send me a newer application log? Are you currently running the version 3.5.1.0?

Xavier Fortin

avatar

Hello, no worries. I was just able to make it crash, so hopefully this new log will help you. Attached! Thanks!

RemoteDesktopManager.log[1].zip

avatar

Thank you,

We've found the issue and it should be fixed in the next release of RDM. We'll inform you when it is available.

Best regards,

Xavier Fortin

avatar

You rock, thanks!