Local USB printer only redirecting in External mode
Hi, new user here. I have a client using your product in place of MS RDP and it's great except that in Full-screen mode (how she wants to use it because of vision requirements) it doesn't redirect her local USB printer.
If I connect using the Open (External) type of session, the printer shows up within a couple of seconds.
Am I missing something in settings..? I understand that the Windows 2012 server is using an Easy Print driver?
Any help is appreciated.
All Comments (4)
Hello,
Do you use RDM 32 bit or 64 bit?
David Hervieux
Thanks for the quick reply, I'm not sure, it's the free version, I just went to your downloads page and grabbed the Windows version. How do I check..? Or better yet, where can I download the 64-bit version..? If I install that will it retain her settings, or do I need to uninstall her current version and re-install the 64-bit one..?
Thx.
Hello,
The Free Edition is a 32bit version. The Enterprise Edition can be use in 32 or 64bit.
If you want to try the 64bit version, when RDM Enterprise will be install on your computer, launch RemoteDesktopManager64.exe instead of RemoteDesktopManager.exe from the installation folder of RDM.
Best regards,
Jeff Dagenais
OK thank you, you can close this thread...