Duplicate Entries between Sessions and Credentials folders

Duplicate Entries between Sessions and Credentials folders

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Hi Support,

I've just started using RDM, and have a question, perhaps it's just a process that I should change on my end. I've got RDM setup for both internal and external connections to customers.

For the first 30 days or so, I didn't have an issue creating a company for credentials, then a company again for the sessions. Please see attached screenshot.

Under Credentials/02 - Customers I have a company named EOL. I also have a credential that exists there.

Under Sessions/02 - Customers I would like to add a new entry for a company EOL. However trying to create the new company results in a duplicate, even though I'm trying to add a session.

I thought the issues was because I have a base level folders with the same name in both sessions and credentials (01 - Internal, 02 - Customers) but when I attempted to change the name of the credentials or sessions folders, it changed both.

What's the best practice to manage the folders to avoid the duplicate issue?

Thanks!

List2.png

List1.png

All Comments (2)

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Hello,

Sessions and Credentials folders are virtual folder - http://help.remotedesktopmanager.com/howto_folderstructure.htm

Maybe you can try to activate the Merge Credentials list with sessions under File -> Options -> User Interface -> Tree View so with this option enable, the Credentials folder will not be there and your credentials will be saved under the proper folders in the Sessions section.

This can be easier for you to manage your folders this way.

Best regards,

Jeff Dagenais

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That works perfect. I didn't understand how the folders were virtual, so this view works perfect for me.

Thanks!

--Great product by the way. :)