Blue screen - now RDM needs master key
My pc blue screened last night and now this morning when I try to go into RDM, it prompts me for a master key.
I've tried numerous passwords, but it won't get past this.
Help!
Dan
All Comments (7)
Hi,
Could you verify the content of connections.xml %LocalAppData%\Devolutions\RemoteDesktopManager
I suspect that maybe your file is corrupted and RDM thinks that it's encrypted.
David Hervieux
Is there a fix for this? I have the same issue with the master key not being recognized and it is definitely the correct one. I upgraded to 8.0.11.0 and used it for several days before this happened. Then all of a sudden it does not recognize my master key.
Could you verify the content of your connections.xml file in %LocalAppData%\Devolutions\RemoteDesktopManager
David Hervieux
are you asking that i post it?
No,
Is it empty or in clear text? You could send it to me: support at devolutions.net
David Hervieux
It is not empty, it is readible text.
This means that the text might be truncated. Could you send me the file?
David Hervieux