Data Source Master Key

Hello,

Could you post a print screen of the window that appear twice?

What type of data source are you using?

Best regards,

Hi,

Thanks for your response, I have attached a screenshot of both data source master key entry windows when I open RDM. I am using an online database.

Regards,

Hello,

I am not able to reproduce your issue with RDM 11.1.0.0 or 11.1.7.0

Could you try to recreate your masterkey.

Please follow the steps below:

1- Go in File -> Change Master Key
2- Click on No Master Key at the bottom left to remove the master key
3- Close and restart RDM
4- Go back in File -> Change Master Key
5- Enter a new master key
6- Close and restart RDM

Are you now prompted once or twice for the master key?

Best regards,

Thanks Jean,

I tried removing and adding the master key again, but the issue remains. The only thing left to try I guess is a re installation.

Regards,
Dominic

Hello,

When you enable/disable the master key, this modify your RemoteDesktopManager.cfg file. By default, this file is located in %localappdata%\Devolutions\RemoteDesktopManager

Uninstalling and reinstalling the application will not affect this file, so I don't think doing this will resolve your issue.

Could you try to delete your data source configuration in File -> Data Sources, restart RDM, reconfigure your data source and see if it's prompt you twice for the masterkey password.

Best regards,

Hello, I have my backups saved in the Devolutions cloud, but I don't remember my master key, how do I recover my credentials?

Hello,

Unfortunately, if you don’t remember the master key, there is nothing we can do to recover it.

Best regards,