Firefox autofill

Hi,

To pinpoint the problem could you these steps?

1. Open the profiler in RDM. You can find the profiler in the Help tab on the ribbon.
2. Select the Debug Only tab in the profiler window.
3. Write 17 in the Debug Level field.
4. Go in Firefox to auto-fill the website.
5. Send the trace to support or tell me if "FindMatchingEntries:" if different from 0 in the profiler window.

I want to be sure it's not a request problem on load.

Best regards,

This is what I got:
I have replaces the URL. If I hit F5 Autofill will work.

---dobble click on the icon:
TestRequestVerifier
TestRequestVerifier:True
TestAssociateHandler: Succeed
GetLoginsCountHandler
TestRequestVerifier
TestRequestVerifier:True
FindMatchingEntries

Request: https://host.domain.intern
Host: host.domain.intern
Port: -1
GetMatches: 1 entries
GetLoginsCountHandler
FindMatchingEntries : Found 1 entries
TestRequestVerifier
TestRequestVerifier:True
FindMatchingEntries

Request: https://host.domain.intern
Host: host.domain.intern
Port: -1
GetMatches: 21 entries
FindMatchingEntries : Found 1 entries


---failed to autofill.

--Reload browser by pressing F5

GetLoginsCountHandler
TestRequestVerifier
TestRequestVerifier:True
FindMatchingEntries

Request: https://host.domain.intern
Host: host.domain.intern
Port: -1
GetMatches: 21 entries
FindMatchingEntries : Found 1 entries
GetLoginsCountHandler
TestRequestVerifier
TestRequestVerifier:True
FindMatchingEntries

Request: https://host.domain.intern
Host: host.domain.intern
Port: -1
GetMatches: 21 entries
FindMatchingEntries : Found 1 entries
GetLoginsHandler
TestRequestVerifier
TestRequestVerifier:True
FindMatchingEntries

Request: https://host.domain.intern/mifs/login.jsp
Host: host.domain.intern
Port: -1
GetMatches: 21 entries
FindMatchingEntries : Found 1 entries
Credentials sent to plugin - 'VSP' (Web Browser (http/https))
GetLoginsCountHandler
TestRequestVerifier
TestRequestVerifier:True
FindMatchingEntries

Request: https://host.domain.intern
Host: host.domain.intern
Port: -1
GetMatches: 21 entries
FindMatchingEntries : Found 1 entries

So it just doesn't work on the very first load.

Does it happen on all your websites?

Best regards,

Yes.

It just happens on the first loaded page on Firefox.
I don't have several different URL's but on all I load on Firefox the first loaded will fail with autofill.

If I start Firefox before with no Webpage autofill will work too.

For me, this looks like an timing issue.

Hi,

We've been able to reproduce your issue when we open a web browser session externally and firefox wasn't opened previously.

We will try to find a way to fix this.

Best regards,

Hi,

We found a way to fixed the issue. The new add-on version (3.0.8) is now awaiting review to be signed and accessible to everyone.

Let me know if it works also for you when the update will be available.

Best regards,

Hi,

The Firefox browser extension 3.0.8 in now available.

https://addons.mozilla.org/en-US/firefox/addon/remote-desktop-manager/

Best regards,

Thank you Oliver,

worked for me.


btw.
in the Extension manager the version is still not shown. Not critical. but would be nice if this could work too.

Hi,
I will add a feature request for the extension manager..

The reason this issue happened is due to the RDM Firefox extension's ID changing. We will fix this for RDM's next release.

Regards,