inventory report issue

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vpierron
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Hi,

my pc have "inherited credential", and if i launch "inventory report" with "tools" -> "credentials" -> "use sesission credentials" with
checked "system info" , "logicla drives" "network adapters" and "local accounts"
then the report is ok

but if i check "system info" , "logicla drives" "network adapters" ,"local accounts", "prodcuts" and "windows hotfixes" then
i have error message "error getting products informations"


and the report is KO

Best regards

Vincent

All Comments (5)

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Could you check the Application Logs?

David Hervieux

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hi
have you receive my log file ?

Vincent

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Hello,

Yes, the logs has been received and transfer to our engineering department.

Thank you

Best regards,

Jeff Dagenais

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Hello Vincent,
I can see from your log that the WMI class is not found. Perhaps it's related to something like this not installed by default:

https://social.msdn.microsoft.com/Forums/vstudio/en-US/6fb0d3ea-1ccf-4554-bdf1-79c9e24388af/invalid-class-wmi-windows-2003-server

David Hervieux

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hi,


indeed, this package of my windows 2003 is not installed.

Thanks

Best regards

Vincent