Unable to see anything in Devolutions Server after upgrading client from 11.0.12.0 to 11.0.13.0

Hello John,
Could you try a Ctrl+F5 to clear the cache. The current DVLS version is 3.0.2 so there is no need for an upgrade. You have upgraded only the client and it should work fine without an upgrade.


Do you get any error when you open the data source?

Hi David,

Unfortunatley Ctrl + F5 didn't do anything.
What I've found is that I need to enable "Always ask username" and "Always ask password" in the data source property to authenticate and connect to the DVLS instance.

Before it would just automatically connect.

Does that mean in the new client we lose the automatically connect feature?

Thanks.

Kind Regards,
John

It should not be a problem. I will assign this to one of our developer. Do you get an error when you enable the automatic connect?

Hi David,
Thanks for the prompt response.

No, if I untick the 2 remember username and password options in data source properties, it doesn't generate any error messages and it would say "Not connected" under the DVLS instance in RDM.

Thanks.

Kind Regards,
John

Do you use any 2FA?

Hi David,

No we do not use 2FA to connect to DVLS.

Thanks.

Kind Regards,
John

One last question. Do you use web service or web api? You can change the value of the Service Type in the Advanced tab page when you edit the DVLS settings.

Hi David,

I can't find the Service Type/Adviced tab when editing the DVLS setting....

We don't usually modify the settings so it'd most likely using default setting.

Thanks.

Kind Regards,
John

Hello,

Any update on this?

Thanks.

Kind Regards,
John

We will release a new update today of both DVLS and RDM. This should resolve all the issues.

Hi David,

I've upgraded my RDM client to 11.0.14.0, it'd tell me "Invalid username or password, please verify your credentials" everytime I switch to the DVLS instance and I have to put the password in again.

Does this mean that we need to upgrade the DVLS instance as well?

Thanks.

Kind Regards,
John

Yes please upgrade to DVLS 3.0.5.0. What version were you using?