RDM Use Case

Hello everyone. :)

I'm currently searching for a new software for our IT support team.
I want to make the whole process of working with different connections and passwords more easy.

Currently we have Keepass Database for our passwords. Since 90% of our team is always working outside the office
this isn't an ideal solution.
The Database ist saved on the company server and only accessible via openvpn in the company network.
(90% of Networks don't allow VPN because of proxy settings)

Our Server documentation is split over various documents in the company wiki and a large group of folders on the network drive.
There are also stored all our openvpn connection information.


My goal would be the following:

- Get the whole team to work with 2-3 applications max. without the need for VPN to access passwords or change new ones
- Integrate important customer information in the most used application (number of servers, clients, wifi information etc.)
- Maybe a collection of documents / notes for common problems everyone can access and edit
- Access for all co-workers to one database everyone can edit if necessary on laptops (Windows) and smartphone (Android)
- The databaseconnection needs to be very secure on laptops an mobile devices (everyone has his own company-certificate)
- Integrate Teamviewer, Logmein etc. in the mix for fast customer support without the need for VPN
- A prioritiy would be a local server our company can manage (no data in the 'cloud')

My final question is:
Could RDM fulfill my needs or are there features that aren't possible.
I read in the android forum that there is a problem with SQL databases with SSL-connections?! Is there another option for secure access on a mobile device?
I would like to have 3 applications for daily use: UHD ticket system, RDM?! for connections, passwords, KB and Teamviewer or other.

How realistic is this goal?
I would appreciate your answers.
(i'm from Germany btw)

greetings
govido