RD Gateway - connections not using existing credential entries, but custom is fine
RD Gateway - connections not using existing credential entries, but custom is fine
I did see a few similar mentions of this in the forum, but nothing specific like this.
We have quite a few entries in our database that require the use of a Remote Desktop (RD) Gateway, and as part of that we have a number of saved credential entries (typically on a per-client or per-environment basis).
What we have noticed is that for those connection entries that manually specify the username/password for the RD Gateway credentials (where the password is saved in the database), the connection works as intended (ie. untick "Use my RD Gateway credentials for remote computer", then select "Use Custom Credentials" in the RD Gateway credentials dialogue).
However, if we set the option to use an existing credential entry and select it (in the RD Gateway credentials setting), OR we select the "Use my RD Gateway credentials for remote computer" option (and opt to use a credential entry for the main login), we get prompted to enter the credentials anyway, which is not what we want (ie. we want the credentials to be pre-filled from the database, since not all users should know what the password is).
Seems like the RDP client within RemoteDesktopManager does not want to read the RD Gateway credentials when they are stored as an existing credential entry (as opposed to separately saved per connection in the database) - or is there a setting that needs to be set to make this happen?
Or is this a (long-standing) bug?
All Comments (13)
Hello Phillip,
Do you have this issue in embedded or external mode?
David Hervieux
Hi David,
Interesting you mention this.
Normally we use the connections in embedded mode.
However, if I open one in external mode (right-click - Open with parameters - Open (External)), that works correctly, but also any other connections opened after that in the current RemoteDesktopManager session (embedded or external) work correctly as well (ie. it utilises the credentials), until RemoteDesktopManager is closed.
After (re)opening RemoteDesktopManager, the same behaviour returns.
This is really strange. Could you tell me what type of linked credential it is? Is it a LastPass or a normal user/password?
David Hervieux
The credential is an internal one - one that you create with New - Credential Entry.
Does the domain is typed the same way in the credentials than when you save it directly?
David Hervieux
If you mean that we fill in the username field with just the username (rather than DOMAIN\username), yes.
So the domain field in our case is populated with the short form of the domain ie. DOMAIN rather than domain.local or similar.
(I even went so far as to match case - ie. Administrator with a capital "A" - although being Windows it should not matter).
If the tickbox to use the same credentials for RD Gateway as the server is ticked, the prompt asks for both at the same time (as if I had not provided credentials at all).
If we untick the box and set the RD Gateway credentials by selecting a credential entry, the first prompt is for the RD Gateway credentials, which is blank.
I will enter a bug and try to investigate. For now I don't see why it does not work.
David Hervieux
Hello,
i think I have a similiar problem.
We also connect to a remote computer via an RD Gateway. The credentials are the same for computer AND gateway.
Unfortunately at connecting we will be asked for the credentials.
The box "Use same RD Gateway credentials as remote computer" is ticked, credentials are stored in private fault. Although with "default" credential entires is the same problem.
rdp_cred.PNG
Hello,
I have been able to reproduce your issue.
A ticket has been sent to our engineering department.
Best regards,
Érica Poirier
Did this ever get fixed?
Did this ever get fixed?
@acetico,
What version of RDM are you running?
What is your issue exactly?
Best regards,
Jeff Dagenais
Hello,
What RDM version are you using?
Could you please send me a screen capture of the General tab, the Credentials section, the Connection tab of your RDP entry? Please hide any sensitive data on your screen shots.
Do you need to open a VPN connection to reach that remote machine? If so, please add a screen capture of your VPN settings.
Could you please also verify in the RD Gateway logs if you can identify which credentials are sent?
Best regards,
Érica Poirier