Remote Desktop Manager Free on Windows 10 64x can't install, just hangs...
Remote Desktop Manager Free on Windows 10 64x can't install, just hangs...
I have tried to install Remote Desktop Manager Free on my Windows 10 64x several times and have waited more than 15 min. but it never completes.
I have quad core CPU with 32 GB ram and 500 GB SSD. How long time should it take?
Cancelling the installation is also impossible. Only killing with Task Manager is possible :-(
2015-11-11_11h41_53.png
2015-11-11_11h37_28.png
All Comments (7)
Hello,
Please enable installation logging by usingmsiexec /i "C:\MyPackage\Example.msi" /Lv "C:\log\example.log"
Send us the log at support@devolutions.net
Best regards,
Maurice
I copied the file to C:\Temp and modified your command to: msiexec /i "C:\Temp\Setup.RemoteDesktopManagerFree.2.0.2.0.exe" /L*V "C:\Temp\example.log"
However I get the attached error.
Translated: This installation package could not be opened. Contact the application vendor to verify that dwette is a valid Windows Installer package.
There is no problem starting the installer from C:\Temp
I also tried to run the command prompt with elevated privileges without any luck :-(
2015-11-11_13h36_43.png
This is found in the log file:
=== Verbose logging started: 11-11-2015 13:33:44 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\Windows\system32\msiexec.exe ===
MSI (c) (20:D4) [13:33:44:039]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
MSI (c) (20:D4) [13:33:44:039]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
MSI (c) (20:F8) [13:33:44:045]: Resetting cached policy values
MSI (c) (20:F8) [13:33:44:045]: Machine policy value 'Debug' is 0
MSI (c) (20:F8) [13:33:44:045]: ******* RunEngine:
******* Product: C:\Temp\Setup.RemoteDesktopManagerFree.2.0.2.0.exe
******* Action:
******* CommandLine: **********
MSI (c) (20:F8) [13:33:44:046]: Note: 1: 2203 2: C:\Temp\Setup.RemoteDesktopManagerFree.2.0.2.0.exe 3: -2147286960
MSI (c) (20:F8) [13:33:44:046]: MainEngineThread is returning 1620
=== Verbose logging stopped: 11-11-2015 13:33:44 ===
you need to run this with the MSI, not the exe. sorry about being unclear
Maurice
and also remove the * so it looks like /Lv, the star removes debugging info and we need it
thanks
Maurice
Hmm. The installer found and undid the previous installation attempt. Thereafter it installed without any problems :-) The previous version 2.0.2.0 (exe/msi). The new version is 2.0.3.0 (msi)
Do you still want the log?
no need, thanks
Maurice