RDP Unable to reconnect error and unable to open any further RDP connections
RDP Unable to reconnect error and unable to open any further RDP connections
Issue: When connected via RDP to x number of sessions (as few as one), I'm experiencing an error when I press the reconnect button. Error message states "Unable to reconnect". At the same time, when I connect to a new RDP session, a new tab will open, but the session does not appear to attempt to connect; just a blank white tab.
RDM 10.6.7
Windows 8.1
All Comments (6)
Can you reproduce this with RDM 11 or on another machine?
David Hervieux
Good idea but won't that force me to upgrade the DB?
Yes unfortunately you will need a database update but it's backward compatible. Just make sure you make a backup before and you could wait on Monday because our DBA will be available in your get any trouble with the update.
David Hervieux
Bad news/good news: The error still occurred in version 11, but the good news is that you guys added some instrumentation/telemetry to the product and it reported back the error via email.
Hello Joe,
Here the error details:
COMException - Illegal operation attempted on a registry key that has been marked for deletion. (Exception from HRESULT: 0x800703FA)
This means that you need to reboot your computer and retry. It seems that Windows has a pending update. Perhaps this error hides the real problem. Could you reboot and retry?
David Hervieux
You're right it was reboot pending. I rebooted and I'll keep an eye on it. The error reporting is a nice feature so kudos.