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ScreenConnect Not Working

ScreenConnect Not Working

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wboyles

RDM Enterprise 11.0.1.0
ScreenConnect 5.4.9675.5750
I am getting the following error when trying to create a ScreenConnect Session, or rather when trying to connect to the session or populate the sessions:
Server connected successfully but unable to retrieve server informations
The following is logged in the application log:
[10/6/2015 7:14:01 PM - 11.0.1.0 - 32-bit] Error Silent: GetServerResponse uri= url=Service.ashx/GetHostSessionInfo requestBody=["All Sessions","","",0]
Followed by:
[10/6/2015 7:14:01 PM - 11.0.1.0 - 32-bit] Error Silent: System.NullReferenceException: Object reference not set to an instance of an object.
at Devolutions.RemoteDesktopManager.Business.Helpers.ScreenConnect.ScreenConnectHelper.c806ca9c37977f2694ab50d9983cf9406(Uri c5037b87218d33968ed5997f1e6129673, String ce3fdffbfdaf778b0b6e1bed746c5e5f0, String c5f4fb67d45af188491bb0f4d5eff06d8)

All Comments (2)

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Hubert Mireault

Hello,

Did you follow the instructions in the help topic located here http://help.remotedesktopmanager.com/index.html?howto_screenconnect5.htm ? You need to have the RDM extension installed on your ScreenConnect server if you're using version 5 of ScreenConnect, and set it to version 5 in RDM. I'm unable to reproduce your issue by following these steps and using the same ScreenConnect version as you.

Regards,

Hubert Mireault

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wboyles

Hello,

I do have the extension installed and active within ScreenConnect. After looking a little deeper I believe the problem may be on our end. We recently switched firewalls and I don't think it's relaying the data correctly.

Sorry for the false report but I appreciate the reply.