RDM crashes

.NET Error:

Application: RemoteDesktopManager.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Reflection.TargetInvocationException

Application Error:

Name der fehlerhaften Anwendung: RemoteDesktopManager64.exe, Version: 10.6.7.0
Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 6.3.9600.17415
Ausnahmecode: 0xe0434352
Fehleroffset: 0x0000000000008b9c
ID des fehlerhaften Prozesses: 0x1edc
Startzeit der fehlerhaften Anwendung: 0x01d0f9b17625719d
Pfad der fehlerhaften Anwendung: C:\RDM\RemoteDesktopManager64.exe
Pfad des fehlerhaften Moduls: C:\Windows\system32\KERNELBASE.dll
Berichtskennung: c012707c-65a4-11e5-8291-e8b1fc129728
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

Hi Guenther,

Is this a fresh installation of RDM?

If you launch the 32bit version of RDM, is it working?

Best regards,

Windows Error Report:

Version=1
EventType=BEX64
EventTime=130879068491147489
ReportType=2
Consent=1
UploadTime=130879068492029325
ReportIdentifier=ff7fecfa-65c4-11e5-8291-e8b1fc129728
IntegratorReportIdentifier=ff7fecf9-65c4-11e5-8291-e8b1fc129728
NsAppName=RemoteDesktopManager64.exe
Response.BucketId=995c3cd4d2f6456691b193d5077b5628
Response.BucketTable=5
Response.LegacyBucketId=116026684666
Response.type=4
Sig[0].Name=Anwendungsname
Sig[0].Value=RemoteDesktopManager64.exe
Sig[1].Name=Anwendungsversion
Sig[1].Value=10.6.7.0
Sig[2].Name=Anwendungszeitstempel
Sig[2].Value=559a7dcb
Sig[3].Name=Fehlermodulname
Sig[3].Value=StackHash_e0d9
Sig[4].Name=Fehlermodulversion
Sig[4].Value=0.0.0.0
Sig[5].Name=Fehlermodulzeitstempel
Sig[5].Value=00000000
Sig[6].Name=Ausnahmeoffset
Sig[6].Value=PCH_9A_FROM_ntdll+0x000000000009178A
Sig[7].Name=Ausnahmecode
Sig[7].Value=c0000005
Sig[8].Name=Ausnahmedaten
Sig[8].Value=0000000000000008
DynamicSig[1].Name=Betriebsystemversion
DynamicSig[1].Value=6.3.9600.2.0.0.256.4
DynamicSig[2].Name=Gebietsschema-ID
DynamicSig[2].Value=1031
DynamicSig[22].Name=Zusatzinformation 1
DynamicSig[22].Value=e0d9
DynamicSig[23].Name=Zusatzinformation 2
DynamicSig[23].Value=e0d9d0bc141d9bbecaef26b93ca49349
DynamicSig[24].Name=Zusatzinformation 3
DynamicSig[24].Value=24d5
DynamicSig[25].Name=Zusatzinformation 4
DynamicSig[25].Value=24d55a292deba20c62c32e68169b19f0
UI[2]=C:\RDM\RemoteDesktopManager64.exe
UI[3]=Remote Desktop Manager funktioniert nicht mehr
UI[4]=Windows kann online nach einer Lösung für das Problem suchen.
UI[5]=Online nach einer Lösung suchen und das Programm schließen
UI[6]=Später online nach einer Lösung suchen und das Programm schließen
UI[7]=Programm schließen
LoadedModule[0]=C:\RDM\RemoteDesktopManager64.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\SYSTEM32\MSCOREE.DLL
LoadedModule[3]=C:\Windows\system32\KERNEL32.dll
LoadedModule[4]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[5]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[6]=C:\Windows\system32\msvcrt.dll
LoadedModule[7]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[8]=C:\Windows\system32\RPCRT4.dll
LoadedModule[9]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll
LoadedModule[10]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[11]=C:\Windows\SYSTEM32\combase.dll
LoadedModule[12]=C:\Windows\system32\USER32.dll
LoadedModule[13]=C:\Windows\system32\GDI32.dll
LoadedModule[14]=C:\Windows\system32\IMM32.DLL
LoadedModule[15]=C:\Windows\system32\MSCTF.dll
LoadedModule[16]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
LoadedModule[17]=C:\Windows\SYSTEM32\MSVCR120_CLR0400.dll
LoadedModule[18]=C:\Windows\assembly\NativeImages_v4.0.30319_64\mscorlib\fc9860df7e7c03efd26ad5311301dfcb\mscorlib.ni.dll
LoadedModule[19]=C:\Windows\system32\ole32.dll
LoadedModule[20]=C:\Windows\SYSTEM32\kernel.appcore.dll
LoadedModule[21]=C:\Windows\SYSTEM32\CRYPTBASE.dll
LoadedModule[22]=C:\Windows\SYSTEM32\bcryptPrimitives.dll
LoadedModule[23]=C:\Windows\system32\uxtheme.dll
LoadedModule[24]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clrjit.dll
LoadedModule[25]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[26]=C:\Windows\SYSTEM32\CRYPTSP.dll
LoadedModule[27]=C:\Windows\system32\rsaenh.dll
LoadedModule[28]=C:\Windows\SYSTEM32\bcrypt.dll
LoadedModule[29]=C:\RDM\RemoteDesktopManager.Core.dll
LoadedModule[30]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System\03684c663aa6a9eeb92faf2dfdba9bc2\System.ni.dll
LoadedModule[31]=C:\RDM\RemoteDesktopManager.Business.dll
LoadedModule[32]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Drawing\1a42d618552f7b22e27178c1c460cf0d\System.Drawing.ni.dll
LoadedModule[33]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Windows.Forms\ea06d59dd88f8df8deab4992455f2bf9\System.Windows.Forms.ni.dll
LoadedModule[34]=C:\RDM\RemoteDesktopManager.AddOn.dll
LoadedModule[35]=C:\Windows\SYSTEM32\VERSION.dll
LoadedModule[36]=C:\RDM\Devolutions.Utils.dll
LoadedModule[37]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Core\374fcab45c666ab4e3cb1d8f0b2ff117\System.Core.ni.dll
LoadedModule[38]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Data\c88747c2ac09932a9eedc4e2eb96b380\System.Data.ni.dll
LoadedModule[39]=C:\Windows\Microsoft.Net\assembly\GAC_64\System.Data\v4.0_4.0.0.0__b77a5c561934e089\System.Data.dll
LoadedModule[40]=C:\Windows\system32\WS2_32.dll
LoadedModule[41]=C:\Windows\system32\CRYPT32.dll
LoadedModule[42]=C:\Windows\system32\NSI.dll
LoadedModule[43]=C:\Windows\system32\MSASN1.dll
LoadedModule[44]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Configuration\1c7a457d4b8d2639fde389692c9e4e22\System.Configuration.ni.dll
LoadedModule[45]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Xml\06d95097745c54f7d28868ff547803c4\System.Xml.ni.dll
LoadedModule[46]=C:\RDM\DevExpress.XtraBars.v14.2.dll
LoadedModule[47]=C:\RDM\Devolutions.Windows.Utils.dll
LoadedModule[48]=C:\Windows\system32\shell32.dll
LoadedModule[49]=C:\Windows\SYSTEM32\SHCORE.dll
LoadedModule[50]=C:\Windows\SYSTEM32\Wtsapi32.dll
LoadedModule[51]=C:\RDM\Devolutions.dll
LoadedModule[52]=C:\RDM\DevExpress.XtraTreeList.v14.2.dll
LoadedModule[53]=C:\RDM\DevExpress.Data.v14.2.dll
LoadedModule[54]=C:\Windows\SYSTEM32\profapi.dll
LoadedModule[55]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Runt73a1fc9d#\0b9a754e1b817eb6272ada70cda62c1a\System.Runtime.Remoting.ni.dll
LoadedModule[56]=C:\Windows\system32\LavasoftTcpService64.dll
LoadedModule[57]=C:\Windows\SYSTEM32\MSWSOCK.dll
LoadedModule[58]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[59]=C:\Windows\SYSTEM32\WINNSI.DLL
LoadedModule[60]=C:\Windows\SYSTEM32\SspiCli.dll
LoadedModule[61]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Xml.Linq\d3ade246336dd4d4a3853389e57e9a29\System.Xml.Linq.ni.dll
LoadedModule[62]=C:\RDM\RemoteDesktopManager.Core.XmlSerializers.dll
LoadedModule[63]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Manaa57fc8cc#\00298dad32472fde2a9d9595aabbdf7e\System.Management.Automation.ni.dll
LoadedModule[64]=C:\RDM\RemoteDesktopManager.Proxies.dll
LoadedModule[65]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Web.Services\5cf612f910797eeac00c6341fe9a5eea\System.Web.Services.ni.dll
LoadedModule[66]=C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.9600.17415_none_932b3b5547500489\gdiplus.dll
LoadedModule[67]=C:\Windows\SYSTEM32\WindowsCodecs.dll
LoadedModule[68]=C:\RDM\Rebex.Ftp.dll
LoadedModule[69]=C:\RDM\Rebex.Networking.dll
LoadedModule[70]=C:\RDM\Rebex.Common.dll
LoadedModule[71]=C:\RDM\Rebex.Sftp.dll
LoadedModule[72]=C:\RDM\RemoteDesktopManager.Business.XmlSerializers.dll
LoadedModule[73]=C:\Windows\SYSTEM32\rasapi32.dll
LoadedModule[74]=C:\Windows\SYSTEM32\rasman.dll
LoadedModule[75]=C:\Windows\SYSTEM32\rtutils.dll
LoadedModule[76]=C:\Windows\SYSTEM32\winhttp.dll
LoadedModule[77]=C:\Windows\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[78]=C:\Windows\SYSTEM32\dhcpcsvc.DLL
LoadedModule[79]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17810_none_6240b9c7ecbd0bda\comctl32.dll
LoadedModule[80]=C:\Windows\system32\dwmapi.dll
LoadedModule[81]=C:\Windows\SYSTEM32\DWrite.dll
LoadedModule[82]=C:\Windows\system32\psapi.dll
LoadedModule[83]=C:\RDM\DevExpress.Utils.v14.2.dll
LoadedModule[84]=C:\RDM\DevExpress.XtraEditors.v14.2.dll
LoadedModule[85]=C:\Windows\SYSTEM32\WINSTA.dll
LoadedModule[86]=C:\Windows\SYSTEM32\clbcatq.dll
LoadedModule[87]=C:\Windows\Microsoft.Net\assembly\GAC_MSIL\System.ComponentModel.DataAnnotations\v4.0_4.0.0.0__31bf3856ad364e35\System.ComponentModel.DataAnnotations.dll
LoadedModule[88]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Data.Linq\6945987a5c89b7406bcb5ae4f48b1f05\System.Data.Linq.ni.dll
LoadedModule[89]=C:\Windows\SYSTEM32\RichEd20.DLL
LoadedModule[90]=C:\Windows\SYSTEM32\USP10.dll
LoadedModule[91]=C:\Windows\SYSTEM32\msls31.dll
LoadedModule[92]=C:\Windows\System32\ieframe.dll
LoadedModule[93]=C:\Windows\System32\iertutil.dll
LoadedModule[94]=C:\Windows\SYSTEM32\sxs.dll
LoadedModule[95]=C:\RDM\XenServer.dll
LoadedModule[96]=C:\RDM\Devolutions.VMwareManagement.dll
LoadedModule[97]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[98]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[99]=C:\Windows\system32\propsys.dll
LoadedModule[100]=C:\Windows\SYSTEM32\apphelp.dll
LoadedModule[101]=C:\Windows\system32\mmcshext.dll
LoadedModule[102]=C:\Windows\system32\hhsetup.dll
LoadedModule[103]=C:\Windows\System32\thumbcache.dll
LoadedModule[104]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Web\350b20954e91999ecb3269202605a5ee\System.Web.ni.dll
LoadedModule[105]=C:\Windows\assembly\NativeImages_v4.0.30319_64\UIAutomationClient\44ce4888c2f39d09eca3a6a9a3007e1e\UIAutomationClient.ni.dll
LoadedModule[106]=C:\RDM\System.Data.SQLite.dll
LoadedModule[107]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Transactions\ae90f59ff1d3c9872824d54460b3787b\System.Transactions.ni.dll
LoadedModule[108]=C:\Windows\Microsoft.Net\assembly\GAC_64\System.Transactions\v4.0_4.0.0.0__b77a5c561934e089\System.Transactions.dll
LoadedModule[109]=C:\RDM\x64\SQLite.Interop.dll
LoadedModule[110]=C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.8387_none_08e793bfa83a89b5\MSVCR90.dll
LoadedModule[111]=C:\RDM\Rebex.Terminal.dll
LoadedModule[112]=C:\RDM\Interop.CoRgreceiverLib.dll
LoadedModule[113]=C:\RDM\Interop.MSTSCLib.dll
LoadedModule[114]=C:\RDM\AxInterop.MSTSCLib.dll
LoadedModule[115]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Runteb92aa12#\7261725660985a097e5b19c7f33db9e5\System.Runtime.Serialization.ni.dll
LoadedModule[116]=C:\RDM\Microsoft.WindowsAzure.StorageClient.dll
LoadedModule[117]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.ServiceModel\de6f821e6848f1f25eb3303a8615ccde\System.ServiceModel.ni.dll
LoadedModule[118]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Design\7b5908be42853cb06fa1b91f8ad66759\System.Design.ni.dll
LoadedModule[119]=C:\RDM\HLAPI.dll
LoadedModule[120]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Data14bed3a9#\55683b330c896837fa3647105fbdb927\System.Data.Services.Client.ni.dll
LoadedModule[121]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Ente96d83b35#\38492cc763aac27431d5c586ffcac1c9\System.EnterpriseServices.ni.dll
LoadedModule[122]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Ente96d83b35#\38492cc763aac27431d5c586ffcac1c9\System.EnterpriseServices.Wrapper.dll
LoadedModule[123]=C:\Windows\Microsoft.Net\assembly\GAC_64\System.EnterpriseServices\v4.0_4.0.0.0__b03f5f7f11d50a3a\System.EnterpriseServices.Wrapper.dll
LoadedModule[124]=C:\Windows\system32\security.dll
LoadedModule[125]=C:\Windows\SYSTEM32\SECUR32.DLL
LoadedModule[126]=C:\Windows\system32\schannel.DLL
LoadedModule[127]=C:\Windows\system32\kerberos.DLL
LoadedModule[128]=C:\Windows\SYSTEM32\cryptdll.dll
LoadedModule[129]=C:\Windows\system32\msv1_0.DLL
LoadedModule[130]=C:\Windows\system32\ntdsapi.dll
LoadedModule[131]=C:\Windows\SYSTEM32\DSPARSE.DLL
LoadedModule[132]=C:\Windows\system32\netapi32.dll
LoadedModule[133]=C:\Windows\SYSTEM32\netutils.dll
LoadedModule[134]=C:\Windows\SYSTEM32\srvcli.dll
LoadedModule[135]=C:\Windows\SYSTEM32\wkscli.dll
LoadedModule[136]=C:\Windows\SYSTEM32\LOGONCLI.DLL
LoadedModule[137]=C:\Windows\SYSTEM32\DNSAPI.dll
LoadedModule[138]=C:\Program Files\Bonjour\mdnsNSP.dll
LoadedModule[139]=C:\Windows\SYSTEM32\ncrypt.dll
LoadedModule[140]=C:\Windows\SYSTEM32\NTASN1.dll
LoadedModule[141]=C:\Windows\system32\ncryptsslp.dll
LoadedModule[142]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Numerics\418392bf9417dfef0b6913a2bb2b0048\System.Numerics.ni.dll
LoadedModule[143]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clrcompression.dll
LoadedModule[144]=C:\Windows\SYSTEM32\httpapi.dll
LoadedModule[145]=C:\Windows\System32\rasadhlp.dll
LoadedModule[146]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[147]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\diasymreader.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Nicht mehr funktionsfähig
ConsentKey=BEX64
AppName=Remote Desktop Manager
AppPath=C:\RDM\RemoteDesktopManager64.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=08336E03E41B317FA251F3F9E957E21A

Hi Jean,
I will test the 32 Bit-Version tomorrow.

KR
Guenther

PS: I tested it with a "fresh copy" as we don't install RDM but copy it to "C:\RDM\" on our machines.

Could you try an install just to verify if a prerequisite is missing?

Hi!
the 32-bit version works.

The 64-bit app crashes even when installed.

KR
Guenther

This is strange. Could you verify if you can find an error log from the bit version in the 32 bit logs?

Help->View application logs

hi David,
no recent errors are listed there.
But i've found an old entry:

[28.09.2015 11:22:22 - 10.6.7.0 64-bit]ERROR System.Threading.ThreadAbortException: Der Thread wurde abgebrochen.
bei Devolutions.RemoteDesktopManager.Business.HttpBrowserLinker.c36e11a71b2027cacbbca5f70b6ed33df()
bei System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
bei System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
bei System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
bei System.Threading.ThreadHelper.ThreadStart()

Maybe that helps?

KR
Guenther

PS: Debug level is currently set to "0"

Hum,
I don't think it's related. It seems to crash before in the .NET runtime and not in our code.

hi David,
how could we figure that out?
Can you provide me with a 64-Bit test-application that says "Hello World" or something?

KR
G.

Hi,
I will ask Hubert to send you a test application tomorrow.

Hello,

I made a very barebones 64 bits .NET 4.0 application for you to try. Could you see if it also has problems opening?

Regards,

hello again,
so the barebone 64 bit app works without problems showing "hello world".

KR
G.