OSX 10.11 Beta 3 - unable to launch

Hi,

I tried it on my end and it seems to launch normally.

Might I ask what type of Datasource is your application starting with?

To help me further, it would be highly appreciated if you could send me your RemoteDesktopManager.log file. It is situated at the path : /Users/$USER$/Library/Application Support/com.devolutions.remotedesktopmanager/RemoteDesktopManager.log.

Best regards,
edited by Xavier Fortin on 7/9/2015

Nothing new written to the log file :( Datasource is just a local instance)

[2/10/2015 8:52:21 PM]INFO Upgrading database for data source 'Local Data Source' with version 124
[2/10/2015 8:52:21 PM]INFO Upgrading database for data source 'Local Data Source' with version 125
[3/17/2015 10:46:20 AM]INFO Unable to execute the command line [cd\ wmic bios get serialnumber]

Invalid data
[3/18/2015 5:25:07 PM]INFO Unable to execute the command line [cd\ wmic bios get serialnumber]

Invalid data
[3/27/2015 8:21:54 AM]INFO Unable to execute the command line [cd\ wmic bios get serialnumber]

Invalid data
[4/22/2015 7:20:48 AM]INFO Unable to execute the command line [cd\ wmic bios get serialnumber]

Invalid data
[5/12/2015 11:11:27 AM]ERROR SILENT VncClient: Authentication mode 30
[5/12/2015 11:12:05 AM]ERROR SILENT VncClient: Connection lost: Out of memory
[5/12/2015 11:12:28 AM]ERROR SILENT VncClient: Authentication mode 30
[5/12/2015 11:26:21 AM]ERROR SILENT VncClient: Connection lost: Read failure
edited by nahart86 on 7/9/2015
edited by nahart86 on 7/9/2015

Also, activity monitor shows an excessive amount of CPU.

Hi,

I'm sorry for the delay.

I've investigated further and the problem seems to lie within the framework we're using. Unfortunately, I have no date to give you regarding a fix to this issue. The best I can recommend anyone intending to update to OS X 10.11 is to wait for the stable release. As for you, if your need is urgent I'd recommend downgrading back to Yosemite, if at all feasible in your current situation.

Once again, sorry for the inconvenience.

Best regards,

OK. You stated earlier that you tested it and it was working well. Was this on 10.11 beta 3 as describe in the thread? If so I would like to simply remove it and start over but first I would like to be able to export the connection list. Is there an XML or database where the connections are stored so I don't lose them?

Thanks!

Hi,

This was my error. I was on beta 2. I've came across your exact issue when updating to the beta 3.

Though the software started correctly under beta 2, other issues were found after the launching.

If you didn't change it, the default path of your session, when in a local datasource (XML, SQLite), is at :
/Users/$USER$/Library/Application Support/com.devolutions.remotedesktopmanager/.

If you didn't change the path nor the name of the datasource, it should be something like : "Connections.xml", "Connections2.xml", etc. or "Connections.db", "Connections2.db", etc. To be safe, just copy everything in that folder (com.devolutions.remotedesktopmanager/).


Pasting all the content of that folder afterward in the same directory should put all your datasources and your preferences to what they were before.

Best regards,
edited by Xavier Fortin on 7/13/2015

Xavier, I have the same experience with OSX 10.11 DP3. I hope you guys can fix this, is it possible to test some beta?
It is for me not possible to go back to an older release of OSX. I need the new versions for development. At the same time I also need RDM :) .

Beta 4 works! :)