Issue with ScreenConnect

Hello Nathan,

It seems they've changed something with how their extensions work in their latest release, causing it to break. Reverting to the previous ScreenConnect version should be a good workaround. I'll try to contact them to see what we can do about this.

Regards,

That would be great if you could figure out what happened. Rolling back the version isn't an option for me for other reasons so I will just have to log in to ScreenConnect when needing access to this particular server until such time as you able to determine the issue and get it fixed. If possible please do keep us updated.

I'll give you some updates once we get in contact with them.

Regards,

After communicating with ScreenConnect, we have found the issue and resolved it.

To fix the issue, we will need to make a new build and publish a new version of the extension. I'll get back to you when it'll be possible to get these updates.

Regards,

Thanks for letting me know.

You guys are one of the most responsive companies I have ever worked with in all my years in IT, both on a tech support level and on being willing to fix/implement new things in your product. Keep up the Awesome job and pass my kudos on to the whole team!!

Hello Nathan,

The ScreenConnect extension update should be available now (version 1.5) and as long as you have version 5.3 or later of ScreenConnect, I think you might not need to wait for us to make a new build, although it should be available either later today or later this week anyway.

And thanks, our community is an important part of why our product is successful because you guys help us by asking for new features and finding issues we hadn't noticed to fix them!

Regards,

http://remotedesktopmanager.com/Home/Download#beta The latest beta version of RDM is out and contains the changes for screenconnect. Could you give it a go and see if it works as expected with version 1.5 of the extension?

Regards,

I updated the extension and installed the Beta.

Now it launches IE, but I get this error:


I don't want to post the URL in this public forum, if you would like it feel free to email me directly and I will send it to you.
nathan <at> enots.com

I changed the settings and I know it is talking to the server because I can filter by a group name (it shows the list of groups I have) and when I check the box "Always ask for a session name" it is showing me the correct sessions to choose from, which is more than it did before.


Additional Spec's if that helps any:
Running Windows 8.1, RDM 10.9.5 Beta and default web browser is Chrome.

Thanks for trying it out. I'll take a look at this, if I have any problem reproducing it, I'll send you an email or ask you for more information here.

Regards,

I managed to reproduce the issue in our environment and did a fix. It should be available in the next version of RDM (no need for another extension update).

Regards,

Hi !

I Have exacly the same issue !

My screenconnect version is 6.3.13446.6374
My Screen connect plugin is 1.7

Thanks !

@Dominic,

Please note that since a few months now, ScreenConnect as limited (or I can say stop) providing us support regarding the extension and the integration of ScreenConnect in RDM because of our new product Wayk Now - https://wayk.devolutions.net/

You can follow this thread on their forum for more information
http://forum.screenconnect.com/yaf_postsm36613_RANT---You-guys-killed-integration-to-Devolutions-Remote-Desktop-Manager.aspx

What is your issue with ScreenConnect exactly?

Does your ScreenConnect server is hosted on the cloud? If yes, this is not supported in RDM.

Best regards,

And just in the nick of time, good news! :)

We've made a new version of the extension thanks to ScreenConnect's support team helping out. Please check out this help link for installation information as well as the link to download the latest version of the extension https://help.remotedesktopmanager.com/index.html?sessions_screenconnect.htm

We can't reproduce connection issues with ScreenConnect version 6.3 with the extension installed.

Regards,

is the latest version of the extion is 1.7 ? if yes i'm up to date ! I have exacly the same issue as the first post here so :

The latest version should be 1.8, is the download on the help link still linking to 1.7?

Also, I see in your screenshort that the version is 1.4.

Regards,

No ! but since I install 1.7 this morning i tought it was the latest ! Sorry !