Enterprise Licence Renewal
Hello together,
currently we have the following problem.
Our Enterprise Licence Key for RDM has expired, so we have bought a renewal for our key over our Distributor.
Now we have got the confirmation about the renewal of our key, but the "Free update period" still says xx.xx.2015 but it has to be 2016. Furthermore RDM still displays Messages that the Key expired.
What we have to to here ?
Best regards,
Florian
All Comments (7)
Hi FSchneider,
Have you received your new license key from your reseller?
If yes, could you try to enter this new key in Help -> Register version please.
Best regards,
Jeff Dagenais
Hi Jean-François Dagenais,
we didn´t receive a new Licence Key.
In our confirmation our old serial number is stated again with a "Renewal"-Tag.
Will our old serial number actually be extended or do we receive a new serial number ?
Best regards,
Florian
Hi,
You need to enter a new license key to extend your maintenance period.
Usually, do you receive your license from your reseller or from Devolutions?
Best regards,
Jeff Dagenais
Hi,
until now we received our licence from a reseller.
On demand, we have now got the statement, that our reseller has given our license key to devolutions for a renewal.
Our reseller means he probably not receive a new license key.
Best regards,
Florian
Hi Florian,
Please send me your current license at support@devolutions.net, I will try to retrieve your purchase and see if the new license has been sent.
Best regards,
Jeff Dagenais
Hi,
i´ve send an email to support@devolutions.net.
Best regards,
Florian
Hi,
we received an corrected confirmation with our (real) new Enterprise Licence Key.
Thanks alot !
Best regard,
Florian