Spiceworks Integration

Still waiting for a reply. I am getting errors using Spiceworks integration, and need help.

Hello,

That help section hasn't been written up yet. Can you describe the issue your experiencing? I can write up something quick that will be added to the online help for others to use.

Please provide the RDM version and edition that you use, As well as the Spiceworks setup that you have.

Sorry about the delay, we thrive to answer all posts quickly.

I need the correct way to login and avoid errors. I get invalid XML file. I have seen others in the forum with the same problems, but I don't see any solutions, instructions or FAQ. I have also posted in Spiceworks forums for help.

What Spiceworks version do you use?

Version 10.5.4.0

I mean the Spiceworks and not RDM.

Sorry. 7.3.00108.

Hello David,

When you get the "Invalid XML file" error, you're supposed to get a window with the XML document. There's a copy button there, could you copy the XML and send it to me at hmireault (at) devolutions.net ?

Additionally, could you login to your spiceworks server in a web browser, then go to "http://<your spiceworks server>/api/groups.xml" and "http://<your spiceworks server>/api/devices.xml"? These should give the same results as what we fetch. If you could send these to me too that would be useful.

Be sure to remove any sensitive information from the XMLs.

Regards,

Hello,

We had an older version, I have upgraded to v7.3.00108 and it worked.

I played around with permissions and I have the xml error when I do not have access to these areas in spiceworks itself. What permissions do you have?

If you only have the help desk permission, you cannot list groups and devices.

Best regards,

Hello again,

I have committed code that will not react badly to this situation. It will show the error message in a normal dialog instead of the error dialog.

It should be available in a coming build.

Best regards,

Hello,

The online help is also available

http://help.remotedesktopmanager.com/sessions_spiceworks.htm

Best regards

Thank You for the help. That cleared up some questions I had. It works for me now.

Looking forward to the day when RDM can import data from Spiceworks. Someone is working on that I hope.

Ah! It's funny because we are currently working on this and this will be in the next beta :)

Any timeframe on when that beta will be out?

It's already available here:

http://remotedesktopmanager.com/Home/Download#beta