Connection Log as Billing Purpose
0 vote
Hi,
we mainly use RDM for customer support. Therefore it would be interesting to apply the connection log as billing purpose. Therefore we need:
1.) Additional Field in the session to join with our ERP or CRM (Account ID)
2.) Dialog when open/close the session (e.g. the dialog 'comment on open/close') with additional options
2a.) Billing purpose = Yes/No
2b.) Account ID = 12345 (one session should be have n Account ID's)
2c.) Billable Time
Thanks Torsten
All Comments (4)
Hi,
I understand what you need except for ht billable time? Do you want another field to enter the time?
David Hervieux
Hi,
e.g. not all the time of the session may be billable, but a part of it: Session Time 30:00 min, Billable Time (manual entered in a separate field) 15:00 min.
Torsten
Good, thank you
David Hervieux
I am wondering what happen with this case.