Windows File Shares

Hi cpatterson,

Please have a look at our User Specific Settings feature
http://help.remotedesktopmanager.com/edit_userspecificsettings.htm

You can also associate this feature with our Private Vault
http://help.remotedesktopmanager.com/view_navigation_privatevault.htm

Best regards,

This doesn't seem to work for me. I attempted the Edit Entry (User Specific settings) and switched the override credentials to my Domain Admin account. It made no difference.

I'm not sure how the Private Vault would help as the credentials I have stored in "My personal credentials" are the credentials I need this share to be launched with.

Hi,

What type of entry have you created?

Best regards,

File Explorer

Any further ideas on this?

Just to be sure you open the shared folder in external mode?

I've tried both external and embedded with no luck.
edited by cpatterson on 3/2/2015

Could you export one of your session for a test without the credentials?

Here you go...
edited by cpatterson on 3/3/2015

Hello cpatterson,

This issue will be fixed in the next RDM version.

Regards,

Thanks!

Was the recently released 10.5 version supposed to have fixed this? I am seeing the same behavior as before.

Hello,

I can't reproduce the issue on my end. From what I understood, you want to override the credentials with your personal credentials. When I override them by right clicking the File Explorer entry and editing the user specific settings, then overriding the credentials in the General tab, everything works for me.

If this doesn't work for you, could you describe your issue in more details? Thank you.

Regards,

Hey Hubert

They way I currently have it set up is as a File Explorer connection type. The two main settings I have in place currently, which is the name of the folder and the "Credentials" which are "My personal credentials." The credentials I have stored there are those to my account with elevated privileges. Additionally, I have the display set to "External" and it is still opening in a tabbed mode.

I have also tried setting a host, which causes the File Explorer to simply open my system's root drive. I've also tried under tools setting the "Credentials" section to "User my personal credentials" as well which are, once again, my elevated privileges account.

Thanks!

Is your folder located on a shared network location or is it located on your computer? If it is located on a shared location, could you put the remote host's name in the host field and put nothing in the folder field, to test if it works?

As for it always opening in tabbed mode, could you try pressing the "Open (External)" button in the dashboard to open it?

Regards,

I recreated the entry, which fixed the external connection issue. Entering that information into the "Host" field did not change anything. I still do not have the elevated access that account would generally grant.

Could you use the windows command prompt and use the net use command to remove the saved connections to the shared folder, and try again? There might be an issue with the credentials not being set properly, so removing the saved connection so it can be properly be set again might fix the issue.

Regards,

Great catch! That did the trick!