RDM 10.1.7.0 not responding
hi
we have 2 user out of 15 total that cannot configure the central mssql datastore in rdm 10.1.7.0 anymore without local administration rights.
There are no entries visible in the rdm help log or in the local eventvwr. As soon as the user gets local admin rights, this is working again.
Please advise
Best regards
Chris
All Comments (8)
Hi,
Could you verify the error logs in Help->View Application Log
Do they get an error? You could also try Ctrl+Refresh button to clear the cache
David Hervieux
Hello,
In RDM, what does their user permissions look like?
Best regards,
Maurice
Hi
There is no entry in the Application Log as rdm crashes as soon as it trying to access the sql datastore. When I logon
on his local computer with my account and connect to the datastore, this is working without any issues. So i believe
it is a local client issue. This was running perfectly until yesterday.
We then had to install the latest version of vmware horizon 3.2.0 client and the vmware client integration plug-in 5.5.0. This was the last change on that machine. Could this be a possible conflict??
Best regards
Chris
Hi,
I don't think so but could you try to create a new data source to test it?
David Hervieux
Hi
We just tried this, same effect. RDM crashes upon loading sessions. It looks like as the client doesn't even try to open a connection to the sql server. (at least according to netstat -ano)
Regards
Chris
Could you try to use a SQLite data source to see if it works?
David Hervieux
We finally had to completely restage the affected machine, now it working again. I believe there is / was an incompatibility between rdm and a piece of software :(
Best regards
Chris
Really strange. Let me know if you find anything specific.
David Hervieux