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Cannot install v10.0.4.0

Cannot install v10.0.4.0

avatar
GDodd

Hi,

I'm trying to upgrade my current version 9.2.9.0 to 10.0.4.0, but each time the installation asks for the path to Setup.RemoteDesktopManager.9.2.9.0.msi which I don't have. I have tried the in-program upgrade, downloaded the .zip, the .exe, and the .msi without success. I cannot even remove the program from Windows as I need the 9.2.9.0.msi

Appreciate any help to get round this problem as RDM is used thoughout our IT department.

thanks,

Graham

All Comments (2)

avatar
David Hervieux

Hi,
You can download the old msi here:

http://download.devolutions.net/Setup.RemoteDesktopManager.9.2.9.0.msi

David Hervieux

avatar
GDodd

Thanks to the support team for all their suggestions.
Solution came from Maurice Côté - http://support.microsoft.com/kb/290301 downloaded the FixIt program from Microsoft and it could successfully deinstall the old version of Remote Desktop Manager.

Graham