What to do if you lose your 2-factor method?
Hey all,
I've been implementing the 2-factor authentication piece on Remote Desktop Manager and I want to make sure I cover all my bases. What is going to happen if I lose my Google Authenticator setup (or Yubikey if you use that)? Is there a way to get into the app as a form of work around in the event you need it?
We have security setup on the database where the connection information is stored, and I am setting up the local installs of RDM to ask for windows credentials before opening. Now I just want that 2-factor piece added but need to make sure I'm covered in the event the person loses their Google Authenticator application / their phone gets wiped / etc.
Thanks!
All Comments (3)
Hi,
If you loose you phone, just contact us with your remotedesktopmanager.cfg file and we will remove the authentication.
David Hervieux
Thank's David, i'm guessing you're referring to the %localappdata%\Devolutions\RemoteDesktopManager location of that file? If so, is the 2-factor auth setting included in the Encrypted Data Source string? I don't see anywhere else in the XML config that references the 2-factor auth so I just want to make sure i'm not missing something. If that is the case that it's embedded in that encrypted string, that's not a problem, just learning about the product.
Yes it's in the encrypted data source string.
David Hervieux