Dropbox Connections not visible

Hi,
Could you verify the application logs? It's in the menu Help. Maybe we will find a silent error.

Hi,
I checked the system logs, but there are no entries regarding RDM in. I also checked that the Dropbox synchronization itself would work and it does. So a file created on one of my system is avaiable on the others. So now I created a RDM entry on my Windows 8 machine. It seems that it is not saved to the connections.xml (which obviously has the data for all my missing connections).

One last test could be to set the debug level to 1 in the application options. It's in the Advanced Tab Page

Hi,
here´s my application log:
[3/12/2012 4:25:20 PM]DEBUG No security management found
[3/12/2012 4:25:20 PM]DEBUG Loading connection TEST
[3/12/2012 4:25:23 PM]DEBUG No security management found
[3/12/2012 4:25 PM]ERROR System.Exception: Authentication failed
at Devolutions.RemoteDesktopManager.Business.DataSources.DropBoxConnectionDataSource.GetConnections()
at Devolutions.RemoteDesktopManager.Managers.ConnectionManager.LoadConnectionsFromDataSource(BaseConnectionDataSource connectionDataSource)
[3/12/2012 4:26:05 PM]DEBUG No security management found
[3/12/2012 4:26:08 PM]DEBUG No security management found
[3/12/2012 4:26:10 PM]DEBUG No security management found
[3/12/2012 4:26:10 PM]DEBUG Loading connection TEST
[3/12/2012 4:26:11 PM]DEBUG No security management found
[3/12/2012 4:29:22 PM]DEBUG No security management found
[3/12/2012 4:29 PM]ERROR SILENT DropNet.Exceptions.DropboxException: Exception of type 'DropNet.Exceptions.DropboxException' was thrown.
at DropNet.DropNetClient.Execute[T](RestRequest request)
at DropNet.DropNetClient.Account_Info()
at Devolutions.RemoteDesktopManager.Business.DataSources.DropBoxConnectionDataSource.GetDropBoxConnection(Boolean silent)
[3/12/2012 4:29:26 PM]DEBUG No security management found
[3/12/2012 4:29:30 PM]DEBUG No security management found
[3/12/2012 4:29:30 PM]DEBUG Loading connection TEST
[3/12/2012 4:29:32 PM]DEBUG No security management found
[3/12/2012 4:30:37 PM]DEBUG No security management found
[3/12/2012 4:30:40 PM]DEBUG Loading connection TEST
[3/12/2012 4:30:40 PM]DEBUG No security management found
[3/12/2012 4:30:40 PM]DEBUG Loading connection TEST
[3/12/2012 4:30:43 PM]DEBUG No security management found
[3/12/2012 4:30:43 PM]DEBUG Loading connection TEST
[3/12/2012 4:30:44 PM]DEBUG No security management found
[3/12/2012 4:30:45 PM]DEBUG Loading connection TEST
[3/12/2012 4:31:26 PM]DEBUG No security management found
[3/12/2012 4:31:30 PM]DEBUG No security management found

Hope this helps,
Carsten

Hi,
Yes this help and I see the error but not the details. I will have to do some test directly on a Windows 8 machine

Hi,
have you had the chance to take a look at it or is there anything I should try?
Regards,
Carsten

Hi,
Unfortunately I haven't got the time to test it. I will try to do it soon.

Hello David,
have you had the time to take a look on or may you let me know when you expect to have an answer?
Regards,
Carsten

Hi,
I just did the test and it works fine for me. Have you try the latest beta version?

http://remotedesktopmanager.com/download/Setup.RemoteDesktopManager.7.0.4.0.exe

Regards

If you create an xml data source on the same machine, are you able to add and view the entries?

Hello David,
in the meantime I upgarded to Win 8 RP x64. I have still the same Problem with the dropbox datasource (RDM 7.4.3.0). The Windows dropbox app works fine, a local XML datasource also works. But when I try to use a Connection based on Dropbox I get not entries back.

The System log says:
[11.06.2012 12:21]ERROR System.Net.WebException: Der Remotename konnte nicht aufgelöst werden: 'remotedesktopmanager.com'
bei System.Net.HttpWebRequest.GetResponse()
bei Devolutions.Utils.StreamUtils.ReadFileContentFromWeb(String filenameUrl, Boolean useDefaultCredentials)
bei Devolutions.RemoteDesktopManager.Business.BusinessHelper.GetXmlStringFromWeb(String url)
bei Devolutions.RemoteDesktopManager.Business.BusinessHelper.GetArrayFromWeb[T](String url)
bei Devolutions.RemoteDesktopManager.Managers.TrayNotifierManager.Core.FetchNotifierData()
bei Devolutions.RemoteDesktopManager.Managers.ThreadManager.<>c__DisplayClass1e.<Execute>b__1d(Object param0)
So do you have some more ideas?
Regards,
Carsten

Have you tried the latest beta version 7.4?

Yes, 7.4.3.0.
Regards
Carsten

I'm currently in Orlando for the Microsoft TechEd. I will send you a special version with debug code on Monday. Is it ok for you?

Sorry about that

Yes sure. Thanks in advance,
Carsten

Hi,
I just tried the latest beta 7.4.4.0, but Dropbox as datasource still doesn´t work.
Regards,
Carsten

@Carsten

Just to confirm, it works fine with Windows 7? Where are you located? Have you verify if the local Xml data source work?

Hi,
we are located in the area North of munich. With Win 7 and also with Windows Server 2008 R2 there no Problems, only with Win 8 consumer and release preview. A local XML datasource works fine.
Regards,
Carsten

Hi,

Could you please send us (or post) a screen shot of the "Diagnostic..." screen.

Help -> Support -> Diagnostic...

Thanks

Hi,
the chackmarks are set fir Windows 7 64-bit, Support local Password saving , Is Administrator and FIPS mode disabled. All other Options are marked with the red cross.
Hope this helps,
Carsten

Hi,

I will send you, via a private message, an export of a DropBox test data source that works on Windows 8.

Please give it a try and let us know if it works.

Thanks

Hi,
thanks for the file. It worked and it seems that I found the Problem. I don´t know how and why, but the entry for the DropBox Directory was incorrect. Now with the right Directory everything works fine.
Sorry for the confusion,
Carsten

No problem.

Glad I could help.