Dameware 11 - "Remove Service on Disconnect" issue

We invoke Dameware command line. Could you give it a try from a command line dialog?

Could you send me an export of your dameware session? Just replace the host, username and password.

Hi David,

Please find in attach the rdm file with the Dameware session.

I'm able to reproduce this issue by doing these steps:

1.) Add a new connection to a host that never had Dameware service installed.

2.) Double click on the newly created connection - You'll see that Damware opens up and shows a popup windows saying "closing connection" with a unc path to the default share (c$) of the host.

3.) Open the standalone version of Dameware MRC and add a connection to that same host.

4.) When it prompts you to installed the service, go to the installation options and select:

5.) After the session is established, close it (Dameware will remove the service), and close Dameware MRC.
6.) Go back to RDM and click again on the session you've created in step 2. Dameware will open up and will ask you to installed the service, click ok and you'll get the error message saying "Unable to install the client agent".


I hope this helps. If you need more information please let me know.


P.S:

Rafael

I have assigned the thread to Hubert. He should get back to you soon.

Hello, Rafael,

I tested the entry using RDM. It does the same thing as you, it doesn't work. It gives the error "Unable to install the client agent".

I have also tried it using the same command line as you did, and it still doesn't work for me. The command line created by RDM is the same as the one you used, so it should be fine on RDM's end.

Are you sure that you uninstalled the service properly and started from scratch? Can you make sure you ran RDM as administrator?
If possible, could you specify which error code it gives you during the "Unable to install the client agent" error?

Regards

Hi Hubert,

Thanks for your feedback. This is a really strange issue! If I'm able to connect to all my hosts when I use the DMRC GUI, but when it comes to the command line strange things happen.

I've double checked that the service is being uninstalled properly, and I've been testing RDM with Dameware on new hosts and I've always get the same behavior. I've also tested RDM running as administrator and I'm still getting the same error "Unable to install the Client agent".

The error code I'm getting is "System Error:2". I think I've uploaded a screenshot of the error on my first post.

Regards,

Rafael

Hello Rafael,

Did you have the same problem using version 11 of DameWare MRC? Using version 11.0.0.1003 or version 11.1.0.170, I can't reproduce this problem.

Is the beta version available to download anywhere so we can test with that?

Regards,

Hi Hubert,

The beta version I'm using is 11.0.1.1264-370269. As far as I know this is a private build.

I was seeing the RDM error message since version 11.0.1.1237.

Can we schedule a remote session to show this issue happening?

Rafael

Do you think you could take a video of the problem, showcasing your DWMRC settings and your RDM settings, and send it through private messaging or to my email? It would be easier to analyse.

Regards,

Hi Hubert,

I trying to attach the video via private message, but the webserver is giving 500 error.

Can you send me, via private message your email. Once I have it I will upload the video via wetransfer.

Regards,

Rafael

I sent you my e-mail through a private message.

Regards,