RDM on Win2008R2 crashes - CLR20r3

Is it installed in program file?

Hi,
RDM is installed in
C:\Program Files (x86)\Devolutions\Remote Desktop Manager\

Could you try to verify the application logs to see if you can find something to help? It's in Help->View Application Logs

Hi David,
i see something in the application log, i hope you get something out of this, i don´t.
We will note the exact time of our next crashes to see if there is a corresponding error in the log.

27.08.2014 12:18:35 9.4.14.0 - 32-bit 2 System.Runtime.Remoting.RemotingException: Failed to connect to an IPC Port: Access is denied. Server stack trace: at System.Runtime.Remoting.Channels.Ipc.IpcPort.Connect(String portName, Boolean secure, TokenImpersonationLevel impersonationLevel, Int32 timeout) at System.Runtime.Remoting.Channels.Ipc.ConnectionCache.GetConnection(String portName, Boolean secure, TokenImpersonationLevel level, Int32 timeout) at System.Runtime.Remoting.Channels.Ipc.IpcClientTransportSink.ProcessMessage(IMessage msg, ITransportHeaders requestHeaders, Stream requestStream, ITransportHeaders& responseHeaders, Stream& responseStream) at System.Runtime.Remoting.Channels.BinaryClientFormatterSink.SyncProcessMessage(IMessage msg) Exception rethrown at [0]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) at WaitProgress.IWaitProgressProvider.SendData(String data) at WaitProgress.WaitProgressCommunicator.SendData(String dataToSend) at WaitProgress.WaitProgressCommunicator.Show(String text, Int32 delay) at Devolutions.RemoteDesktopManager.Managers.UIManager.ShowWaitProgress(String text, Int32 delay)
27.08.2014 12:18:40 9.4.14.0 - 32-bit 2 System.Runtime.Remoting.RemotingException: Failed to connect to an IPC Port: Access is denied. Server stack trace: at System.Runtime.Remoting.Channels.Ipc.IpcPort.Connect(String portName, Boolean secure, TokenImpersonationLevel impersonationLevel, Int32 timeout) at System.Runtime.Remoting.Channels.Ipc.ConnectionCache.GetConnection(String portName, Boolean secure, TokenImpersonationLevel level, Int32 timeout) at System.Runtime.Remoting.Channels.Ipc.IpcClientTransportSink.ProcessMessage(IMessage msg, ITransportHeaders requestHeaders, Stream requestStream, ITransportHeaders& responseHeaders, Stream& responseStream) at System.Runtime.Remoting.Channels.BinaryClientFormatterSink.SyncProcessMessage(IMessage msg) Exception rethrown at [0]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) at WaitProgress.IWaitProgressProvider.SendData(String data) at WaitProgress.WaitProgressCommunicator.SendData(String dataToSend) at WaitProgress.WaitProgressCommunicator.Hide() at Devolutions.RemoteDesktopManager.Managers.UIManager.HideWaitProgress()
27.08.2014 12:18:42 9.4.14.0 - 32-bit 2 System.Net.HttpListenerException (0x80004005): Failed to listen on prefix 'http://localhost:19443/' because it conflicts with an existing registration on the machine. at System.Net.HttpListener.AddAllPrefixes() at System.Net.HttpListener.Start() at Devolutions.RemoteDesktopManager.Business.HttpBrowserLinker.StartHttp()
27.08.2014 12:19:28 9.4.14.0 - 32-bit 2 System.Runtime.Remoting.RemotingException: Failed to connect to an IPC Port: Access is denied. Server stack trace: at System.Runtime.Remoting.Channels.Ipc.IpcPort.Connect(String portName, Boolean secure, TokenImpersonationLevel impersonationLevel, Int32 timeout) at System.Runtime.Remoting.Channels.Ipc.ConnectionCache.GetConnection(String portName, Boolean secure, TokenImpersonationLevel level, Int32 timeout) at System.Runtime.Remoting.Channels.Ipc.IpcClientTransportSink.ProcessMessage(IMessage msg, ITransportHeaders requestHeaders, Stream requestStream, ITransportHeaders& responseHeaders, Stream& responseStream) at System.Runtime.Remoting.Channels.BinaryClientFormatterSink.SyncProcessMessage(IMessage msg) Exception rethrown at [0]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) at WaitProgress.IWaitProgressProvider.SendData(String data) at WaitProgress.WaitProgressCommunicator.SendData(String dataToSend) at WaitProgress.WaitProgressCommunicator.Hide() at Devolutions.RemoteDesktopManager.Managers.UIManager.HideWaitProgress()
27.08.2014 12:19:32 9.4.14.0 - 32-bit 2 System.Runtime.Remoting.RemotingException: Failed to connect to an IPC Port: Access is denied. Server stack trace: at System.Runtime.Remoting.Channels.Ipc.IpcPort.Connect(String portName, Boolean secure, TokenImpersonationLevel impersonationLevel, Int32 timeout) at System.Runtime.Remoting.Channels.Ipc.ConnectionCache.GetConnection(String portName, Boolean secure, TokenImpersonationLevel level, Int32 timeout) at System.Runtime.Remoting.Channels.Ipc.IpcClientTransportSink.ProcessMessage(IMessage msg, ITransportHeaders requestHeaders, Stream requestStream, ITransportHeaders& responseHeaders, Stream& responseStream) at System.Runtime.Remoting.Channels.BinaryClientFormatterSink.SyncProcessMessage(IMessage msg) Exception rethrown at [0]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) at WaitProgress.IWaitProgressProvider.SendData(String data) at WaitProgress.WaitProgressCommunicator.SendData(String dataToSend) at WaitProgress.WaitProgressCommunicator.Hide() at Devolutions.RemoteDesktopManager.Managers.UIManager.HideWaitProgress()
28.08.2014 11:59:06 9.4.14.0 - 32-bit 1 System.IO.IOException: The handle is invalid. at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.FileStream.BeginWriteCore(Byte[] bytes, Int32 offset, Int32 numBytes, AsyncCallback userCallback, Object stateObject) at System.IO.FileStream.FlushWrite(Boolean calledFromFinalizer) at System.IO.FileStream.Dispose(Boolean disposing) at System.IO.FileStream.Finalize()
28.08.2014 11:59:20 9.4.14.0 - 32-bit 1 System.NullReferenceException: Object reference not set to an instance of an object. at Devolutions.RemoteDesktopManager.Managers.RemoteDesktopManagerProxy.DoRun() at Devolutions.RemoteDesktopManager.Managers.ThreadManager.Invoke(MethodInvoker invoker)
28.08.2014 12:46:25 9.4.14.0 - 32-bit 1 System.IO.IOException: The handle is invalid. at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.FileStream.BeginWriteCore(Byte[] bytes, Int32 offset, Int32 numBytes, AsyncCallback userCallback, Object stateObject) at System.IO.FileStream.FlushWrite(Boolean calledFromFinalizer) at System.IO.FileStream.Dispose(Boolean disposing) at System.IO.FileStream.Finalize()

Do you use Terminal on this machine? It seems that multiple instance of RDM are running at the same time?

Yes, it is a Win2008R2 Terminal Server, 10 to 15 Users are using RDM on this server.

Could you go in Help->Diagnostic and verify if RDM detect the terminal server?

You can also go in the application option and change the work progress mode for statusbar

Hi,
yes, System Diagnostics detected the terminal Server with (3) (i think actual sessions?)

I changed the "wait Progress mode" from Window to Statusbar. Should this have any effect on stability on terminal Server?
After changing this, RDM crashed wich

30.08.2014 13:49 9.4.14.0 - 32-bit Error System.IO.IOException: The handle is invalid.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.BeginWriteCore(Byte[] bytes, Int32 offset, Int32 numBytes, AsyncCallback userCallback, Object stateObject)
at System.IO.FileStream.FlushWrite(Boolean calledFromFinalizer)
at System.IO.FileStream.Dispose(Boolean disposing)
at System.IO.FileStream.Finalize()

Do you have anything before the at System.IO.FileStream.Finalize() ?

unfortunately no. The last Event before this is from yesterday:
29.08.2014 09:19 9.4.14.0 - 32-bit Error System.Runtime.InteropServices.InvalidComObjectException: COM object that has been separated from its underlying RCW cannot be used.
at System.StubHelpers.StubHelpers.GetCOMIPFromRCW(Object objSrc, IntPtr pCPCMD, IntPtr& ppTarget, Boolean& pfNeedsRelease)
at WFICALib.IICAClient.IsConnected()
at AxWFICALib.AxICAClient.IsConnected()
at Devolutions.RemoteDesktopManager.Frames.Embedded.FreEmbeddedCitrix.Disconnecting()

Hi,
we just had an app crash again:

01.09.2014 13:34 9.4.14.0 - 32-bit Error System.IO.IOException: The handle is invalid.

at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.BeginWriteCore(Byte[] bytes, Int32 offset, Int32 numBytes, AsyncCallback userCallback, Object stateObject)
at System.IO.FileStream.FlushWrite(Boolean calledFromFinalizer)
at System.IO.FileStream.Dispose(Boolean disposing)
at System.IO.FileStream.Finalize()

Could you try to disable the offline mode and the offline cache?

Hi,
we did the changes yesterday (Disabling Offline and cached mode) but we had several crashed at 4 different users, today:
03.09.2014 14:13 9.4.14.0 - 32-bit Error System.IO.IOException: The handle is invalid.
03.09.2014 15:17 9.4.14.0 - 32-bit Error System.IO.IOException: The handle is invalid.
03.09.2014 16:12 9.4.14.0 - 32-bit Error System.IO.IOException: The handle is invalid.

I've made a change in the application to TRY to have more log. This will be in the next beta. I will try to release it later today.