Ping localhost:port failing

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A configuration that was working in RDM 8 is no longer working after upgrading to RDM 9.

I have a connection profile that i use to connect to various servers when i'm at home and when i'm at the office. At the office the connection is direct, but when i'm at home i manually start an SSH connection that's configured with various port forwards. I'm basically using the linux box as a jump box since it's accessible over VPN while the other servers aren't.

Example:
server1
==> 10.127.127.50
==> Auto detect (ping) ==> localhost:65000

tunnel_ssh
==> 10.10.10.10 (available over vpn) + (port forward) 65000:10.127.127.50:3389

After upgrading to RDM 9 the connection pings 10.127.127.50 then attempts to ping localhost:65000 - the second ping attempt seems to fail and it never connects.

I have verified that i can manually connect to localhost:65000 so the tunnel configuration and the server are not the issue. I tried to disable ipv6 on my console and tried 127.0.0.1 instead of localhost but to no avail.

I tried to enable debugging to provide more info but even with the highest debugging level (3071) i'm still not seeing any logs relating to the ping attempts.

Is this a bug? I guess it could be considered a feature since RDM is now attempting to verify the status of the alternate host before connecting.

How can i resolve this and return to the previous operational mode?

Unrelated question:
Is there another support channel or is it limited to the forums? I'm currently using a site license but i'm not sure if there's a different support channel for licensed RDM.

All Comments (7)

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Hi,
Ping does not support a port so I don't understand why it was working before. However we now support in RDM 9 a port scan instead. Could you verify if it's what is configured?

David Hervieux

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As for another support channel, you must subscribe to a support plan that includes email support, we offer two paid plans Extended or Premium. They are described in http://devolutions.net/download/fairusepolicy.pdf

For the price, please consult http://remotedesktopmanager.com/Buy/Pricing, its the second bullet point.

Maurice

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David,

Maybe my explanation wasn't great, i might have confused things referencing the port number.
I'm trying to use a localhost SSH tunnel as an alternate host - the localhost host exists so the connection should be successful.

This is complete speculation on my part:
I don't know how i can debug this but i'm guessing that the ping being performed on the alternate host is not stripping out the port number correctly and that's what is causing the ping to fail.

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Could you export me your session?, I will test it directly. I don't need the credentials.

David Hervieux

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I sent you a private message with the connection profile xml.

Thanks!

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Thank you. I will take a look at this tomorrow morning.

David Hervieux

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Found the bug. This will be in the next beta build.

David Hervieux