RDM crash on startup (connect to SQL Azure)

This is a Window crash with no error handled by RDM. Could you verify if you open RDM on the local data source and switch to your azure data source if it does the same thing?

I have two SQL azure datasources, but only one of them causes the error. The database that works is the default when RDM is started. When I switch to the other one, RDM crashes.

On another computer, I've tested by only adding the datasource that does not work and it immediately crashes on startup. It seems to me that it's something related to this particular database, but I can't really pinpoint the problem. I see no difference in configuration between the two SQL Azure databases, other than the fact that they are different SQL instances on different Azure accounts.

I've also tried using the DB owner to log in (normally I use an SQL user with limited permissions), but this results in the same crash.

Could you access the database from the same machine with SQL Management Studio?

Yes, that works without any trouble. I can access the database, tables and all.

Could you take a look at the application log in Help->View Application Log.

Have you tried a reboot?

Unfortunately, the Application log does not log the problem. It seems RDM crashes before it can write anything in it. The only thing I find is in the Application Eventlog (see first post).

Yes. And tried it on other machines as well (Windows 8.1 and Windows 7, both x64).

This is really strange. Could you try to import your connection in another Azure data source?

I have created a new database on the other SQL Azure instance and have imported the data (using Management Studio and the export/import BACPAC function). The database is succesfully restored, and I can add it as another data store. Unfortunately, when trying to connect, RDM crashes again.

This makes me wonder whether there is something in the database itself that is causing the crash? Meanwhile, I also tried disabling all offline caching but to no effect.

Could you try the latest beta release?

Installed beta 9.4.6.0. It asks to upgrade the database which it does succesfully, but when loading the sessions, it crashes again.


Faulting application name: RemoteDesktopManager.exe, version: 9.4.6.0, time stamp: 0x5395b21a
Faulting module name: KERNEL32.dll, version: 6.3.9600.17056, time stamp: 0x532a2e6c
Exception code: 0xc00000fd
Fault offset: 0x00010482
Faulting process id: 0xde4
Faulting application start time: 0x01cf84bce233ae2b
Faulting application path: C:\Program Files (x86)\Devolutions\Remote Desktop Manager\RemoteDesktopManager.exe
Faulting module path: C:\Windows\SYSTEM32\KERNEL32.dll
Report Id: 28636f2c-f0b0-11e3-8271-d89d679753dc
Faulting package full name:
Faulting package-relative application ID:


Restarting RDM, it does not ask for the database upgrade (so that went well) but still crashing like before.

I could try importing the database (BACPAC) into a local SQL Server instance to see if that changes anything?

Do you know if you could give me access to this data source just for a test?

Sure, I'll create a user for you. What's the best way to provide you with the datasource (PM, e-mail, ...)?

Private message is the best

I've sent you the RDD through PM. Thanks for looking into this.

Hi,
I'm working on it right now. It's not related to Azure. It's an infinite loop in the variable resolving.

Could you try the latest beta and give it a try? You have one entry that the host and name are exactly the same and this cause the infinite loop. I don't remember the name of the entry but I think it contains SP01

Hi,

Latest beta resolves the issue. Thank you for all the help.