Crash on newly created group

To test i've created another new group , as soon as i created a folder in the group and create an session RDM crashes again and there is still no data in the application log

i've put the debug level way higher but now i see a lot of info with server , and company names which i rather not post on a public board

please send it via PM

What version do you use?

We've updated to 9.2.8.0 but we had the same problem with 9.2.6 i've pm-ed the application log

Hi,
Could you set back the debug level to 0 and change the Wait progress mode to statusbar. This is located in File->Options -- User Interface

I did that but then the program still crashed, but i end up with no info in the application log

Could you post a print screen of the crash?

It is just " remote desktop manager has stopped working " it only does this with the newly created group(s)

When you create a group or when you click on it? Could you take a look at the EventViewer logs?

Faulting application name: RemoteDesktopManager.exe, version: 9.2.8.0, time stamp: 0x5364ed61
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17055, time stamp: 0x532943a3
Exception code: 0xe053534f
Fault offset: 0x00011d4d
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Faulting package full name: %14
Faulting package-relative application ID: %15

its after i click on a group, i've been able to create the group and create an session but when i unfold or even click the group it crashes

It's really a strange error because it's Windows that crash. Could you try the 64 bit version of RDM?

We have also the crash with the 64 bit version of RDM

Faulting application name: RemoteDesktopManager64.exe, version: 9.2.8.0, time stamp: 0x5364ecd1
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17055, time stamp: 0x532954fb
Exception code: 0xe053534f
Fault offset: 0x0000000000005bf8
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Faulting package full name: %14
Faulting package-relative application ID: %15
edited by Promax on 5/9/2014

we are having a serious issue now, we cant create any new groups anymore as soon as we create a group with a subgroup and a session the program crashes

so we have

customer
- windows server
- session

there is no error and we have no way to delete the session / groups anymore also

It seems there was a problem with a shared template. I've delete the shared template (RDM did crash when i did that) but after restart the template was gone and now i can delete te groups i find this very strange behaviour

How did you find out that it was with a shared template?