Pasting in RDP Connection Properties not working

Hi,
Would you mind posting a print screen of the exact field?
edited by dhervieux on 2/26/2014

Please see original post with screen shot added. Highlighted fields in RED.

This is really strange because I'm not able to reproduce it. Does CTRL+V work?

Right-click and Paste does not work and neither does CTRL+V. Both yield the same result. I am going to try uninstalling the program and reinstalling it to see if during one of the upgrades it caused the issue. Will report back.

Well the uninstall and reinstall did not fix it. The issue still persists with the Paste option not work and just pasting blank.

Could you try it in another field in this form?

Or maybe try it in a new entry

I clicked over to the MORE tab and tried to paste in the Description field but still nothing. I tried to create a new Entry and still could not paste.

I then ran the 64-bit version of RDM and I can now Paste. So not sure why all of a sudden the 32-bit version stopped working as it was working but the 64-bit version works fine. I will run this version until the next update and then check the Paste version on the next revision.

Hi Chris,
I'm pretty sure it's not a bug on our side. Could you try to reboot your system? We use the .NET Framework textbox and we don't have any control on that.

I reboot each night (laptop that is shut down then started in the morning) and it still hasn't made a difference. The 64-bit version seems to work fine so I may stick with that for now like I said until the next release is out and then test the 32-bit version again.

I will test it again tomorrow when I boot up my laptop and see if the uninstall and reinstall made a difference but I don't think it will.

Do you have any clipboard manager installed?

Nope as I don't like using those and just let Windows manage the clipboard.

Hi David,

I was able to fix the issue. Webroot was causing the issue with the Identity Protection module. It set RDM to DENY so I changed it to Allow. Now it let's me paste in the fields.

Just an FYI for others that may report this issue with Webroot AV.

Thanks,
Chris

Hi Chris,
Thank you very much for the update. Honestly I would never have been able to find it. Could you send me a print screen of Webroot configuration so I can update our documentation?

Hi David,
Please see attached file which shows the screen for Webroot and I have highlighted the line that was set to DENY and changed to ALLOW. This fixed the issue.
Thanks,
Chris

Hi Chris,

Thank you for your print screen, I will update our documentation.

Hi,

Our documentation is now up to date with your information.

Thank you

http://help.remotedesktopmanager.com/index.html?troubleshooting_general.htm