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Problem starting Add-On Manager

Problem starting Add-On Manager

avatar
Holger

Hello,

I've got an error starting the Add-On Manager in the RDM Version 6.0.1.0.

Enterprise Edition 6.0.1.0

WebException - The remote server returned an error: (407) Proxy Authentication Required.

at System.Net.HttpWebRequest.GetResponse()
at Devolutions.Utils.StreamUtils.ReadFileContentFromWeb(String filenameUrl, Boolean useDefaultCredentials)
at Devolutions.RemoteDesktopManager.Forms.FrmAddOnManager.DoInitializeComponent()
at Devolutions.RemoteDesktopManager.Forms.FrmBase.Initialize()
at Devolutions.RemoteDesktopManager.Forms.FrmBase..ctor()
at Devolutions.RemoteDesktopManager.Forms.FrmAddOnManager..ctor()
at Devolutions.RemoteDesktopManager.Managers.MainMenuManager.mnuAddOnManager_Click(Object sender, EventArgs e)
at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
at System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)
at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)
at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
at System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
at System.Windows.Forms.ToolStrip.WndProc(Message& m)
at System.Windows.Forms.ToolStripDropDown.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

Internet-Access is available. It doesn't matter if the proxy client is active or not.
I use the binary version, I don't have installed it.

Can you help me.

Thanks,
Holger

All Comments (2)

avatar
David Hervieux

Have you configured the Proxy in IE? We try to reuse the default proxy settings. The error is ((407) Proxy Authentication Required.)

David Hervieux

avatar
Holger

Hmmm. If I disable the proxy in IE, than it works :). If I enable it, it don't work :(.
So it there is no other solution, I disable the proxy settings if I want to start the Add-On Manager. Our company use the proxy settings for internet access. so I must use them.

Thanks,
Holger