ScreenConnect Host-URL Problems

ScreenConnect Host-URL Problems

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I'm trying to connect to myr ScreenConnect server, but I always get "Unable to connect to the server. Please verify host, user name and password.". The Problem is that Remote Desktop changes the host URL:

Host (as it should be): https://mydomain:444/RemoteSupport
Host (as it is changed by Remote Support): https://mydomain:444
Username: myusername
Password: mypassword

Why cuts Remote Support off the end of my Host-URL?

ScreenConnectt.JPG

All Comments (9)

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Hi,
I will ask André to verify that tomorrow. What version of ScreenConnect do you use?

David Hervieux

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It's Version 4.0.5552.5051, the latest Version of ScreenConnect.

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Indeed...I cannot get this to work either...host URL is always getting truncated and no matter what I type...I am also getting "Unable to connect to the Server..Please verify host, user name, and Password"

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Hi,
Have you tried the latest beta release?

http://remotedesktopmanager.com/Home/Download#beta

David Hervieux

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Hi...I just downloaded and installed this latest Beta and while I am no longer getting the URL truncated...I am still unable to get it to recognize our Screenconnect setup. I have tried using the following URL's and can't get it to connect.

http://remote.mydomain.com:8040
remote.mydomain:8040 (without the http)
http://remote.mydomain.com:8040/host
http://remote.mydomain.com:8040/host#All%20Sessions

Maybe I am doing something wrong?

We do use AD authentication for screenconnect and I have tried using Domain\username and just my username with all of the above URL's and still can't get it to connect.

Let me know.

Thanks very much

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Hi,
You have the correct syntax. I'll check if something changed with ScreenConnect.
Our tests have been made with version 4.0.5454.5032 instead of 4.0.5552.5051.
Best regards,

André Sanscartier

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Hi,
I just realized that you said that you use "AD authentication" but we only support "Forms Authentication".
Sorry for any inconvenience.

André Sanscartier

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Are there any plans to support AD authentication in the future?

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Hi,
We plan to try some ideas that we have to do this.
But for now I can't tell when it will be done.
Best regards,

André Sanscartier

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