v6 crash on startup
Hello all,
I upgraded from v5 to v6 and now whenever I try to start remote desktop manager it just crashes. v5 worked like a charm and I tried uninstalling 6 and going back to 5 and now v5 crashes.
this is the event viewer report from v6 after uninstalling v5 and putting v6 back in, any ideas?:
Log Name: Application
Source: Windows Error Reporting
Date: 3/7/2011 6:49:21 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: mylaptop
Description:
Fault bucket , type 0
Event Name: CLR20r3
Response: Not available
Cab Id: 0
Problem signature:
P1: remotedesktopmanager.exe
P2: 6.0.0.0
P3: 4d74e1d2
P4: mscorlib
P5: 2.0.0.0
P6: 4bebd50b
P7: 1b2b
P8: c
P9: System.IO.FileNotFoundException
P10:
Attached files:
These files may be available here:
C:\Users\usernamechanged\AppData\Local\Microsoft\Windows\WER\ReportQueue\AppCrash_remotedesktopman_f4a44c63294eb7fc9432bb74ac43d48bde896b_1018bb45
Analysis symbol:
Rechecking for solution: 0
Report Id: 81b47c04-4915-11e0-9acf-005056c00008
Report Status: 36
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-03-07T23:49:21.000000000Z" />
<EventRecordID>20518</EventRecordID>
<Channel>Application</Channel>
<Computer>mylaptop</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>CLR20r3</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>remotedesktopmanager.exe</Data>
<Data>6.0.0.0</Data>
<Data>4d74e1d2</Data>
<Data>mscorlib</Data>
<Data>2.0.0.0</Data>
<Data>4bebd50b</Data>
<Data>1b2b</Data>
<Data>c</Data>
<Data>System.IO.FileNotFoundException</Data>
<Data>
</Data>
<Data>
</Data>
<Data>C:\Users\usernamechanged\AppData\Local\Microsoft\Windows\WER\ReportQueue\AppCrash_remotedesktopman_f4a44c63294eb7fc9432bb74ac43d48bde896b_1018bb45</Data>
<Data>
</Data>
<Data>0</Data>
<Data>81b47c04-4915-11e0-9acf-005056c00008</Data>
<Data>36</Data>
</EventData>
</Event>
All Comments (12)
Hi,
I have no explanation. but it's seems to be a .NET crash. What Os do you have? Can you try to do a .NET repair. If you installed a Windows update, I saw that many times. You can try to install it in another folder also.
David Hervieux
Hello David,
I tried installing v6 in c:\devolutions and still crashed. I remember awhile ago that I lost my sessions/credentials and there was a temporary fix to point to the database file. If I remember I did this fix: http://forum.devolutions.net/topic864-all-connections-gone-.aspx.
Is this information stored in the registry somewhere or does rdm look for certain files before creating them? I deleted the devolutions install folder under program files x86 before each install.
I am using windows 7, enterprise, 64 bit, no SP1.
This program is an absolute must.
Thank you,
Franco Magliaro
Hi,
We don't store anything in the registry, can you try to run the application as Administrator? Does RDM show an error message or it's only a Windows Message?
edited by dhervieux on 3/8/2011
David Hervieux
Can you try to download it again, just to be sure that it's not corrupted.
David Hervieux
Hello David,
First thing I tried. no luck. Is there a debug mode or verbose mode?
Franco
just a windows error.
Clipboard01.jpg
The problem is here, it's not crashing in the application (I have an global handler), it's crashing before, when the .NET Framework is initialized. Can you try a version 5.6 just for fun:
http://remotedesktopmanager.com/remotedesktopmanager/Home.aspx/PreviousVersion
Maybe you can try a .Net Framework repair?
David Hervieux
David Hervieux
Hello David,
I think my windows is messed up. tried to install windows 7 SP1 and it crashed. Something is messed up with my .net assemblies or something. You can close this bug. Will scour the net to see if i can repair the .net assemblies or am I looking at doing a full install again.
Thank you for your great support!
Franco Magliaro
Hello David, After 3 days of windows 7 sp1 crashing my system and restoring and repairing I finally am pleased to announce that I have remote desktop manager 6 running! FM
Cool, but what have you done to make it works?
David Hervieux
Hello David, I had to uninstall all of the language packs for Windows and then SP1 installed correctly and then drm v5.6 started working. I then upgraded to v6 and all is well. FM