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Invalid username or password, please verify your credentials

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Hi,

In Remote Desktop Manager Free (Version 2019.1.38.0 and previous version) i get the message that my username or password is invalid so i reset my password but still i get the same message.

Aantekening+2019+07+19+102940

I tried to login on the website and that is working.

Also account.devolutions.com is not working, message i get is HTTP ERROR 502

Aantekening+2019+07+19+102840

Are there some known issues at the moment?

Aantekening 2019-07-19 102840.jpg
Aantekening 2019-07-19 102940.jpg
Clock5 mths

Yes, i have the same problem

Clock5 mths

yes also have the same issue!

Clock5 mths

And me!

Clock5 mths

I have the same issue too.

Clock5 mths

Yes, using enterprise here, i assume there is an issue with the cloud of Devolution right now.
Cannot Backup, or login to the cloud backup from RDM and WEB

Just be patient i'm pretty sure they know about this

RDM for Windows 7 x64
Purchased Enterprise Edition v2019.x

Clock5 mths

Same Problem here - Well, the downside of the cloud services smile
Cannot login to any Client or RDP Session smile

Clock5 mths

Same issue at my end too

Clock5 mths

Same issue!!

Clock5 mths

Don't flood the thread.
Everyone has the issue!

Keep it clean so we see the post from support saying that it is fixed

Creeped out

RDM for Windows 7 x64
Purchased Enterprise Edition v2019.x

Clock5 mths

They just updated the status for my reported incident, confirming they have a problem with the cloud :

Dear ____,we apologise for the inconvenience caused.
Unfortunately, we have technical issues with our cloud.devolutions.net and therefore you cannot connect.
We will let you know as soon as possible, when this issue is fixed.
Kind regards,


Clock5 mths

SAME HERE

Clock5 mths

Yes, i have the same problem

Clock5 mths

The same here. It is a disaster.

Clock5 mths


Same problem here are well

Clock5 mths

same problem!

Clock5 mths

Is there any service status page available? it would be godd to see what is the current state of cloud service.

Clock5 mths

A status page would be nice, yes.

Clock5 mths

Hello,

We are currently having difficulties with our cloud service. We are working on it to bring it back.

Sorry about that.

Best regards,



Jeff Dagenais

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

signaturesignature

Clock5 mths

All systems operational smile

https://status.devolutions.info/

Clock5 mths


https://status.devolutions.info/

"No issues in the last month."


Clock5 mths

https://account.devolutions.com/ not work...

Clock5 mths

Having the same issue . tried installing the latest version but still no luck..

Clock5 mths

Nice the status page is meaningless..

Clock5 mths

Hello,

Maybe you didn't see my post above, but indeed we have difficulties with the cloud service and we are working on it.

Sorry about that and sorry for the status page not showing the proper status.

Best regards,



Jeff Dagenais

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

signaturesignature

Clock5 mths

@everyone,

It should be possible to authenticate on Online Drive and Online Database from RDM.
Could you give a try?

Best regards,



Jeff Dagenais

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

signaturesignature

Clock5 mths

Working here thank you very much smile

Clock5 mths

Yes.
Everything is fine now.

Thank you!

Clock5 mths

Seem to be back up for me too now!

Thanks for fixing.

Clock5 mths

Login works, but https://account.devolutions.com still gives me a blank page.

Clock5 mths