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Invalid username or password, please verify your credentials

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Hi,

In Remote Desktop Manager Free (Version 2019.1.38.0 and previous version) i get the message that my username or password is invalid so i reset my password but still i get the same message.

Aantekening+2019+07+19+102940

I tried to login on the website and that is working.

Also account.devolutions.com is not working, message i get is HTTP ERROR 502

Aantekening+2019+07+19+102840

Are there some known issues at the moment?

Aantekening 2019-07-19 102840.jpg
Aantekening 2019-07-19 102940.jpg
Clock3 mths

Yes, i have the same problem

Clock3 mths

yes also have the same issue!

Clock3 mths

And me!

Clock3 mths

I have the same issue too.

Clock3 mths

Yes, using enterprise here, i assume there is an issue with the cloud of Devolution right now.
Cannot Backup, or login to the cloud backup from RDM and WEB

Just be patient i'm pretty sure they know about this

RDM for Windows 7 x64
Enterprise Edition v2019.x

Clock3 mths

Same Problem here - Well, the downside of the cloud services smile
Cannot login to any Client or RDP Session smile

Clock3 mths

Same issue at my end too

Clock3 mths

Same issue!!

Clock3 mths

Don't flood the thread.
Everyone has the issue!

Keep it clean so we see the post from support saying that it is fixed

Creeped out

RDM for Windows 7 x64
Enterprise Edition v2019.x

Clock3 mths

They just updated the status for my reported incident, confirming they have a problem with the cloud :

Dear ____,we apologise for the inconvenience caused.
Unfortunately, we have technical issues with our cloud.devolutions.net and therefore you cannot connect.
We will let you know as soon as possible, when this issue is fixed.
Kind regards,


Clock3 mths

SAME HERE

Clock3 mths

Yes, i have the same problem

Clock3 mths

The same here. It is a disaster.

Clock3 mths


Same problem here are well

Clock3 mths

same problem!

Clock3 mths

Is there any service status page available? it would be godd to see what is the current state of cloud service.

Clock3 mths

A status page would be nice, yes.

Clock3 mths

Hello,

We are currently having difficulties with our cloud service. We are working on it to bring it back.

Sorry about that.

Best regards,



Jeff Dagenais

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on October 14th 2019.

signaturesignature

Clock3 mths

All systems operational smile

https://status.devolutions.info/

Clock3 mths


https://status.devolutions.info/

"No issues in the last month."


Clock3 mths

https://account.devolutions.com/ not work...

Clock3 mths

Having the same issue . tried installing the latest version but still no luck..

Clock3 mths

Nice the status page is meaningless..

Clock3 mths

Hello,

Maybe you didn't see my post above, but indeed we have difficulties with the cloud service and we are working on it.

Sorry about that and sorry for the status page not showing the proper status.

Best regards,



Jeff Dagenais

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on October 14th 2019.

signaturesignature

Clock3 mths

@everyone,

It should be possible to authenticate on Online Drive and Online Database from RDM.
Could you give a try?

Best regards,



Jeff Dagenais

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on October 14th 2019.

signaturesignature

Clock3 mths

Working here thank you very much smile

Clock3 mths

Yes.
Everything is fine now.

Thank you!

Clock3 mths

Seem to be back up for me too now!

Thanks for fixing.

Clock3 mths

Login works, but https://account.devolutions.com still gives me a blank page.

Clock3 mths