Invalid username or password, please verify your credentials
Hi,
In Remote Desktop Manager Free (Version 2019.1.38.0 and previous version) i get the message that my username or password is invalid so i reset my password but still i get the same message.
I tried to login on the website and that is working.
Also account.devolutions.com is not working, message i get is HTTP ERROR 502
Are there some known issues at the moment?
All Comments (61)
Disabled
Yes, i have the same problem
yes also have the same issue!
Disabled
And me!
I have the same issue too.
Yes, using enterprise here, i assume there is an issue with the cloud of Devolution right now.
Cannot Backup, or login to the cloud backup from RDM and WEB
Just be patient i'm pretty sure they know about this
RDM for Windows 11
Purchased Enterprise Edition v2026.x
Same Problem here - Well, the downside of the cloud services :)
Cannot login to any Client or RDP Session :)
Disabled
Same issue at my end too
Same issue!!
Don't flood the thread.
Everyone has the issue!
Keep it clean so we see the post from support saying that it is fixed
:looks:
RDM for Windows 11
Purchased Enterprise Edition v2026.x
They just updated the status for my reported incident, confirming they have a problem with the cloud :
Dear ____,we apologise for the inconvenience caused.
Unfortunately, we have technical issues with our cloud.devolutions.net and therefore you cannot connect.
We will let you know as soon as possible, when this issue is fixed.
Kind regards,
SAME HERE
Disabled
Yes, i have the same problem
The same here. It is a disaster.
Same problem here are well
same problem!
Disabled
Is there any service status page available? it would be godd to see what is the current state of cloud service.
A status page would be nice, yes.
Hello,
We are currently having difficulties with our cloud service. We are working on it to bring it back.
Sorry about that.
Best regards,
Jeff Dagenais
All systems operational :)
https://status.devolutions.info/
"No issues in the last month."
https://account.devolutions.com/ not work...
Having the same issue . tried installing the latest version but still no luck..
Nice the status page is meaningless..
Hello,
Maybe you didn't see my post above, but indeed we have difficulties with the cloud service and we are working on it.
Sorry about that and sorry for the status page not showing the proper status.
Best regards,
Jeff Dagenais
@everyone,
It should be possible to authenticate on Online Drive and Online Database from RDM.
Could you give a try?
Best regards,
Jeff Dagenais
Working here thank you very much :)
Yes.
Everything is fine now.
Thank you!
Disabled
Seem to be back up for me too now!
Thanks for fixing.
Login works, but https://account.devolutions.com still gives me a blank page.
@everyone,
https://account.devolutions.net is indeed not working.
For Online Drive and Online Database, we have intermittent problems. If you are connected, stay connected.
We are working on both issues.
Sorry for the situation.
Jeff Dagenais
@everyone,
All cloud services should be back and running now.
Best regards,
Jeff Dagenais
goodmorning, had again login issues this morning (seem fixed now)
while that, devolution status were reporting all systems operational
@simone,
There was an issue with our cloud service again this morning, but now everything is back to normal.
Thank you for your feedback.
Best regards,
Jeff Dagenais
I just upgraded to Setup.RemoteDesktopManagerFree.2019.1.41.0.exe
When I attempt to login I am prompted for a "Database Login".
I can log into my account at https://customer-portal.devolutions.com/.
Not sure what password it wants other than my standard account for that portal.
Thanks,
David